Human Factors Engineering Manager - Columbia Falls

Nomad GCS•Columbia Falls, MT

14d•Onsite

About The Position

Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We seek a candidate that is self-inspired to learn and demonstrates a high degree of customer service while positively contributing to our team. The Human Factors Engineering Manager is responsible for delivering the highest quality human factors engineering solutions, aligned with scope, schedule, and technical requirements. Organizational Structure: Engineering is organized into Teams and Disciplines within the Innovative Solutions Division. The Human Factors Engineering Manager serves as the technical authority for the Human Factors Engineering Team, supporting all Innovative Solutions Teams and ensuring cross-discipline technical integrity. Teams: Team 1 – Standards and Modularity: Builds and maintains engineering standards, modules, templates, and rules enabling repeatability and scale. Team 2 – Design: Executes project-level engineering using established standards and less complex custom configurations. Team 3 – Advanced: Develops novel systems and resolves first-of-kind engineering challenges. Team 4 – Manufacturing & Industrial Engineering: Ensures manufacturability, safety, engineering intent, efficiency, and continuous improvement throughout Production. Disciplines: Manufacturing Engineering Electrical Engineering IT Engineering Human Factors Engineering (this role leads) Software Engineering

Requirements

5–10+ years of manufacturing engineering leadership experience.
Experience managing individual contributors or prior Team Lead experience.
Bachelor of Science degree in Human Factors Engineering, Industrial Engineering, or related field. Degree must be ABET accredited.
Demonstrated success leading complex manufacturing or engineering processes with evolving work content.
Strong client-centric approach. Experience developing people and organizational capability.
Exceptional organizational, communication, and interpersonal skills. Professional written and verbal communication abilities.
High emotional intelligence including empathy, accountability, and resilience.
Self-starter comfortable navigating ambiguity and leading through change. Optimistic, solution-oriented mindset.
Proficiency with SolidWorks, ERP systems, and standard business tools (Word, PowerPoint, Excel).

Nice To Haves

Experience in automotive or trailer manufacturing highly preferred.

Responsibilities

Directly oversee and lead the Human Factors Engineering discipline across Teams 1–4.
Develop the Human Factors Engineering team, aligning individual goals with company objectives.
Hire and/or develop Human Factors team members, including subject matter experts (SMEs) needed for current and future product lines.
Deliver high-quality Human Factors solutions aligned with project scope, schedule, and customer expectations.
Propose and support new Human Factors concepts, processes, and tools and help implement them across products and programs.
Serve as the technical authority for all Human Factors engineering work across all Innovative Solutions teams.
Own Human Factors standards and methods for ergonomics, user workflows, safety logic, interlocks, alarms, operator interfaces, and serviceability.
Be accountable for the Human Factors aspects of the technical design of all systems within the connected mobile operation center—ensuring they are safe, intuitive, ergonomic, durable, and maintainable.
Ensure systems integrate cleanly with Mechanical, Electrical, IT, and Software Engineering requirements from a human-machine interaction perspective.
Possess final authority on all matters of Human Factors technical correctness, including standards compliance, engineering methods, interface definitions, safety logic, control behavior, and cross-discipline technical integrity.
Require design changes when Human Factors standards, safety logic, usability, or workflow requirements are not met.
Provide appropriate Human Factors engineering skillsets to each project to ensure successful execution.
Support Team 1 in developing and maintaining Human Factors standards, modularity rules, templates, libraries, and peer-review checklists.
Support Team 2 by ensuring new engineers are trained in Human Factors standards, design methods, and how to correctly apply HF modules in configuration projects.
Support Team 3 by reviewing and contributing to first-of-kind engineering solutions, ensuring safety, usability, and system-level human-machine behavior are technically sound and well-documented.
Support Team 4 by validating manufacturability and operator/service access, optimizing workflows, and ensuring designs are safe, repeatable, and production-ready.
Collaborate with Quality Assurance, Production, and Field/Service teams to incorporate lessons learned and operator feedback into future standards and product designs.
Lead Human Factors contributions to innovation and new product development, particularly for Nomad Total Command (NTC) and advanced software platforms.
Translate customer and operator feedback into improved workflows, interfaces, alarm schemes, and standard operating procedures.
Own the Human Factors requirements for automation, remote control, and programmable system responses (e.g., automated startup/shutdown and deployment sequences), ensuring safety, clarity, and recoverability in abnormal conditions.
Define Human Factors requirements for advanced sensors and monitoring (mast, slideout, leveling, hydraulic, fuel, and related systems), including status indications, alerts, and diagnostics that are intuitive and consistent.
Partner with Electrical, Software, and IT teams to ensure communications and network enhancements (wireless, mesh, satellite, remote access, dashboards) are usable under stress and support operator situational awareness.
Guide Human Factors aspects of user interfaces across tablets, touchscreens, control panels, and dashboards—simplifying workflows and aggressively reducing error-prone manual processes.
Contribute Human Factors perspectives to reliability and environmental testing, including test plans and acceptance criteria that reflect real operator scenarios and edge cases.
Participate in emerging technology efforts (robotics, computer vision, LIDAR, SLAM, machine learning, AR) to ensure operator workflows, safety, and training needs are defined early.
Ensure Human Factors is incorporated into test planning and execution for hardware, software, and integrated systems, including NTC test boards and environmental test platforms.
Review and improve startup/shutdown procedures, checklists, troubleshooting guides, and configuration documentation to ensure clarity, safety, and usability.
Coordinate and/or deliver training on Human Factors standards, tools, and interfaces to Engineering, Production, Service, and customer-facing teams.
Partner with field support to diagnose issues related to operator confusion, workflow breakdowns, or UI design defects and drive corrective actions into standards and designs.
Model and reinforce Nomad Core Values in daily operations.
Manage and allocate engineering resources in support of each roadmap maintained by every Team Director.
Conduct quarterly reviews for each contributor, evaluating agreed tasks, ad hoc tasks, communication, quality, and mentoring.
Obtain accurate hourly completion estimates for each quarterly task on the Team Director’s roadmap.
Implement Clifton Strengths assessments and apply results to team development and resource planning.