Human Centered Service Designer & Strategist

UChicago Medicine•Chicago, IL

7d•Onsite

About The Position

This position is a two-year appointment to develop a human-centered design (HCD) core for HDSI at the University of Chicago Medicine. This core will be leveraged by clinical and operational leaders as well as scholars to help solve high-priority healthcare delivery challenges through the application of a variety of design methods, including contextual inquiry, co-design, service design, rapid prototyping, and piloting. The role supports practice improvement and healthcare delivery science across the healthcare system, requiring collaboration with a wide range of clinician types (physicians, nurses, pharmacists, social workers), administrators, scholars, information technologists, equipment/device vendors, patients, caregivers, and other stakeholders. The ideal candidate is an early to mid-stage designer with a track record of working both independently and collaboratively, possessing excellent interpersonal, communication, and mentoring skills, and an interest in publishing and making presentations. The position aims to develop capacity for design services and build a program at a world-renowned academic healthcare system and will be mentored by a professor at Illinois Technology’s Institute of Design.

Requirements

Master’s degree in design or a related field (e.g., systems engineering, sociotechnical systems design, psychology, computer science)
Excellent problem-solving skills
Exceptional communication and interpersonal skills with all levels of staff, including physicians and health system leadership
Possess a minimum 2 years’ experience in a healthcare clinical setting
Ability to work independently as well as collaboratively as part of a team
Ability to manage, interpret, and present data
Ability to support research projects executed in a healthcare environment
Understanding of some regulatory, accrediting and external reporting requirements as applicable to healthcare systems
Must be self-motivated: given appropriate direction for goals, must be able to work independently in a sometimes ambiguous and changing environment

Nice To Haves

Knowledge, interest, and experience in healthcare processes and systems (co)design
Knowledge, interest, and experience in healthcare communication and education
Knowledge, interest, and experience in transitions of care
Knowledge, interest, and experience in direct observation, interviewing and surveying
Knowledge, interest, and experience in healthcare organization design
Knowledge, interest, and experience in health equity
Knowledge, interest, and experience in population health
Knowledge, interest, and experience in applied implementation science
Diverse models for exploration and solution generation, such as contextual inquiry, co-design, experience design and rapid prototyping and pilot testing
Track record to work both independently and collaboratively with excellent interpersonal, communication, and mentoring skills
Interest in publishing and making presentations

Responsibilities

Work with a broad team of stakeholders on a range of improvement and research initiatives in diverse clinical and community settings and disciplines
Partner with physicians, nurses, pharmacists, social workers, health system leadership, community leaders, scholars, information technologists, equipment/device vendors
Interact with patients and caregivers
Collaborate with other internal and external stakeholders engaged in the design and implementation of innovative clinical processes, decision making and systems of care
Participate in hospital-related information technology implementation initiatives and simulation
Evaluate safety events including medication errors and service design concerns
Review new robotics efforts/human-automation interactions
Analyze clinical teamwork and performance processes including communication in complex domains
Participate in clinical facility design
Evaluate and design communication and educational materials for patients and caregivers
Broaden the understanding and knowledge across the health system on the role of a designer