Human Centered Design Analyst (Remote)

Govcio LLC

4d•Remote

About The Position

GovCIO is currently hiring for a Human Centered Design Analyst (Clinical Experience, AI & Workflow Evaluation) to support the evaluation and improvement of clinical workflows and user experiences across the Department of Veterans Affairs (VA). This role focuses on understanding how clinicians and staff interact with digital health solutions, including AI-enabled capabilities, and translating those insights into actionable improvements that enhance usability, efficiency, and overall experience. This position will be located in the United States and will be a fully remote position, with occasional travel as needed to support stakeholder engagement and workflow observation.

Requirements

Bachelor’s degree with 8+ years of relevant experience (or commensurate experience)
Experience supporting Human-Centered Design (HCD), user experience (UX), customer experience, healthcare operations, or digital transformation initiatives
Experience conducting or supporting qualitative research methods (e.g., interviews, focus groups, workflow observation, synthesis)
Ability to analyze and document workflows, user journeys, and experience insights
Experience supporting evaluation activities such as user feedback collection, usability assessment, or user acceptance testing (UAT)
Strong written and verbal communication skills, including ability to translate findings into clear, actionable insights
Experience working collaboratively with cross-functional teams, including clinical, technical, and operational stakeholders
Strong organizational skills with the ability to manage multiple tasks and priorities in a dynamic environment
Ability to obtain and maintain a Public Trust clearance or higher

Nice To Haves

Experience working within the Department of Veterans Affairs (VA) or federal healthcare environments
Background in healthcare, clinical settings, or patient experience
Experience with AI-enabled or digital health solutions (e.g., ambient scribe, clinical documentation tools)
Experience facilitating workshops, stakeholder sessions, or design activities
Familiarity with service design methods, journey mapping, and workflow optimization
Experience supporting large-scale programs, pilots, or enterprise initiatives
Certifications or training in Human-Centered Design, UX, Agile, or Project Management (e.g., PMP, IDEO HCD certification)

Responsibilities

Supports the evaluation and improvement of clinical workflows and user experiences associated with digital health and AI-enabled solutions across the Department of Veterans Affairs (VA).
Works under the guidance of the Human-Centered Design Lead to gather user insights, analyze workflows, and contribute to experience design and evaluation efforts that enhance usability, efficiency, and provider experience.
Conducts and supports user research activities including interviews, focus groups, and workflow observations with clinical and operational staff
Synthesizes qualitative findings into key themes, insights, and actionable recommendations
Develops and maintains artifacts such as workflow maps, journey maps, and user experience summaries
Assists in evaluating how digital health and AI-enabled tools (e.g., ambient scribe) are used in real-world clinical settings
Supports user acceptance testing (UAT), field testing, and feedback collection efforts to assess usability and effectiveness
Collaborates with clinical, technical, and operational stakeholders to identify workflow improvements and experience optimization opportunities
Prepares materials and supports facilitation of workshops, design sessions, and stakeholder meetings
Contributes to reports, presentations, and briefings for leadership and cross-functional teams
Tracks insights, feedback, and evaluation findings to support continuous improvement and informed decision-making