Human Capital Manager

City of New York•New York City, NY

3d•Hybrid

About The Position

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. DCWP is seeking a dynamic, forward thinking, community-centered Human Capital professional to serve as Human Capital Manager within the Recruitment and On-Boarding team. Reporting to the Deputy Director of Human Capital, the Manager will lead a team of Human Capital Associates and Interns, overseeing recruitment, onboarding, and special hiring programs. This role is essential to building a diverse and inclusive workforce while expanding the Agency’s outreach across NYC communities. The Human Capital Manager will also partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to advance equitable hiring practices and work with DCAS to promote civil service exams and job opportunities.

Requirements

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws.
Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services.
Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool.
Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings.
Partner with the Office of DEIA to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible.
Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates.
Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress.
Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination.
Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals.
Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs.
Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.