HUD Enrollment Specialist (49059)

CARE FOR THE HOMELESS•New York, NY

13d•$55,000 - $55,000

About The Position

Assist clients with application, recertification, and case maintenance for HRA-administered public benefits, including: Cash Assistance (CA) Supplemental Nutrition Assistance Program (SNAP) Medicaid Fair Fares NYC Emergency Assistance and One-Shot Deals (as applicable) Conduct benefits screenings to determine eligibility for public assistance and supportive programs. Support clients in creating and managing ACCESS HRA accounts, uploading required documentation, and tracking case status. Extremely proficient in Microsoft Office Suite; the employee is willing and able to: Create, edit and interpret charts, tables and spreadsheets (via Microsoft Excel) Effectively manage, filter and sort data (via Microsoft Excel Create well-organized documents and outlines (via Microsoft Word) Coordinate with HRA caseworkers, Job Centers, and community-based organizations to resolve benefit issues, sanctions, or interruptions. Assist clients in obtaining required documentation (e.g., identification, proof of income, residency, disability, or homelessness). Monitor benefit timelines to ensure continuous coverage and prevent lapses that may impact housing stability or program compliance. Ability to work in a fast-paced and ever-changing environment Document outreach encounters in eClinical Works using telephone encounters Escort clients as necessary to obtain documents to enroll in health insurance, as needed Develop and distribute appropriate outreach materials to patients and partner organizations to increase insurance coverage option awareness and applicable Affordable Care Act (ACA) provisions Travel within CFH health centers and the community to provide insurance enrollment, as required Educate clients on medical, behavioral, and dental health services available within CFH, and beyond Provide structured client education on Medicaid and other insurance programs Refer clients in need of medical services to a CFH health center and in the community Provide insurance enrollment assistance for uninsured patients, including but not limited to completing applications, gathering required documentation, and troubleshooting the enrollment process Utilize health insurance verification systems such as ePaces, Availity and MCOs Portals to verify health insurance information Work with NY State of health Marketplace to submit applications, client’s documents, and file complaints, as necessary Document insurance application encounters in eClinical Works, excel spreadsheets and Daily activity logs Collaborate with partner organizations to increase enrollment in Medicaid, Essential plans, and other health insurances Assist clients with PCP selection by phone, or in person Attend and successfully complete all required training programs and participate in on-going trainings and webinars, as necessary Ability to multi-task and meet assigned deadlines from a variety of management staff Perform other duties as assigned to support program operations and client outcomes.

Requirements

Bachelor’s degree in Social Work, Human Services, Public Administration, Psychology, or a related field preferred; equivalent work experience will be considered.
Minimum of 1–2 years of experience assisting clients with HRA benefits enrollment and public assistance, preferably within a homeless services, healthcare, or housing-focused setting.
Demonstrated experience working with chronically homeless or high-need populations, including individuals with behavioral health, substance use, or medical vulnerabilities.
Extremely proficient in Microsoft Office Suite

Nice To Haves

Familiarity with HUD Continuum of Care (CoC) programs, including Rapid Re-Housing (RRH) and/or Supportive Services Only (SSO) strongly preferred.
Experience with HMIS data entry and reporting; familiarity with AWARDS and/or CARES preferred.

Responsibilities

Assist clients with application, recertification, and case maintenance for HRA-administered public benefits, including: Cash Assistance (CA) Supplemental Nutrition Assistance Program (SNAP) Medicaid Fair Fares NYC Emergency Assistance and One-Shot Deals (as applicable)
Conduct benefits screenings to determine eligibility for public assistance and supportive programs.
Support clients in creating and managing ACCESS HRA accounts, uploading required documentation, and tracking case status.
Create, edit and interpret charts, tables and spreadsheets (via Microsoft Excel)
Effectively manage, filter and sort data (via Microsoft Excel
Create well-organized documents and outlines (via Microsoft Word)
Coordinate with HRA caseworkers, Job Centers, and community-based organizations to resolve benefit issues, sanctions, or interruptions.
Assist clients in obtaining required documentation (e.g., identification, proof of income, residency, disability, or homelessness).
Monitor benefit timelines to ensure continuous coverage and prevent lapses that may impact housing stability or program compliance.
Ability to work in a fast-paced and ever-changing environment
Document outreach encounters in eClinical Works using telephone encounters
Escort clients as necessary to obtain documents to enroll in health insurance, as needed
Develop and distribute appropriate outreach materials to patients and partner organizations to increase insurance coverage option awareness and applicable Affordable Care Act (ACA) provisions
Travel within CFH health centers and the community to provide insurance enrollment, as required
Educate clients on medical, behavioral, and dental health services available within CFH, and beyond
Provide structured client education on Medicaid and other insurance programs
Refer clients in need of medical services to a CFH health center and in the community
Provide insurance enrollment assistance for uninsured patients, including but not limited to completing applications, gathering required documentation, and troubleshooting the enrollment process
Utilize health insurance verification systems such as ePaces, Availity and MCOs Portals to verify health insurance information
Work with NY State of health Marketplace to submit applications, client’s documents, and file complaints, as necessary
Document insurance application encounters in eClinical Works, excel spreadsheets and Daily activity logs
Collaborate with partner organizations to increase enrollment in Medicaid, Essential plans, and other health insurances
Assist clients with PCP selection by phone, or in person
Attend and successfully complete all required training programs and participate in on-going trainings and webinars, as necessary
Ability to multi-task and meet assigned deadlines from a variety of management staff
Perform other duties as assigned to support program operations and client outcomes.