HUBS Intake Coordinator

Civic Works•Baltimore, MD

19d•$40,000 - $43,000•Onsite

About The Position

Civic Works, Inc. seeks a detail-oriented individual who has some prior human services experience and a shown passion for aging in place, seniors and housing rehab. This new position will conduct all intake procedures and screen new clients for eligibility and enrollment in the HUBS program, which is outlined below. The individual will be directly supervised by the HUBS Manager, who ensures the successful planning and execution of services by the Case Managers and Social Workers placed in 5 HUBS throughout the city. The selected candidate will work 40 hours per week and receive salary plus benefits including short and long-term disability, supported health care, 401k and dental. ABOUT CIVIC WORKS INC. Civic Works strengthens Baltimore’s communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs. Civic Works AmeriCorps members tutor and mentor students, create community parks and gardens, help homeowners conserve energy, grow food for low-income residents, rehabilitate abandoned houses, involve families in Baltimore City schools, make homes safer for older adults, and recruit volunteers. Civic Works also trains Baltimore residents for employment in the healthcare and green job industries. HUBS PROGRAM Housing Upgrades to Benefit Seniors (HUBS) is an initiative created by a collaboration of service providers, funded by the Leonard and Helen R. Stulman Charitable Foundation, and administered by Civic Works. The purpose is to coordinate housing and related services for Baltimore City older adults to improve their health and safety, preserve the integrity of their properties, and extend the time that they can remain in their homes. Five Baltimore City non-profit organizations will be selected to serve as HUBS sites. They will receive a three year sub-grant from Civic Works to hire and supervise a case manager or social worker. A HUBS Program Manager based at Civic Works provides oversight and operational support to the HUBS sites. A Leadership Team will oversee the selection of HUBS sites and provide executive oversight of the project. The Leadership Team is comprised of the following agencies: Civic Works, Green & Healthy Homes Initiative, Neighborhood Housing Services of Baltimore, and Rebuilding Together Baltimore. The Leadership Team seeks HUBS sites that are geographically diverse and will encourage creative methods of outreach and service delivery. After the initial selection and hiring required in getting HUBS started the Leadership Team will focus its efforts on making sure there continues to be resources for housing upgrades. During the selection process, the HUBS Manager will hire an Intake Coordinator for the program to ensure consistency in responsiveness to potential clients of the program. The Intake Coordinator will receive training to become more familiar with available resources for older adults in Baltimore City but is expected to also be meticulous in researching information for callers. The Intake Coordinator will also conduct follow-up status update calls to current clients enrolled in the program at the request of the HUBS sites. This candidate must demonstrate superior human services skills, comfort and patience with explaining the program to older adults over the phone, and must be meticulous in tracking sensitive client information and maintaining our shared client database. This role is primarily office-based out of Clifton Park. This position is temporary for one year.

Requirements

Bachelor’s degree preferred, Social work a plus
Experience in the human services field, preferably in Baltimore City
Experience working with older adults
Experience operating phone lines (Google Voice) and updating client information databases
Comfort and familiarity using Microsoft Office 360 and/or Google Applications (e.g., Sheets, Docs, etc.)
Basic knowledge of proper protocol for safeguarding sensitive client information
A Drug test and a Criminal Background check will be required
Passion for service and a background in volunteering
Computer skills and experience with database entry

Responsibilities

Conducts intake screenings over the phone with prospective clients interested in enrolling in the HUBS program
Updates and maintains client databases with new referral information as well as any additional details on existing clients
Relays vital updates to HUBS site staff regarding client statuses or information
Identifies additional resource needs for clients, as needed
Completes follow-up calls to existing clients at the request of HUBS site staff
Answers general questions about the program from referring agencies over the phone