HUB Support Associate

Catholic Health•West Islip, NY

13d

About The Position

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time. We are committed to caring for Long Island. Be a part of our team of healthcare heroes. Catholic Health is also proud to be voted one of Newsday's Top Places to Work on Long Island in 2018 and 2019 and Modern Healthcare's Best Place to work in both 2019 and 2020. HUB Support Associate: Responsible for providing support to the-Care coordination and Denials Management Departments functions and staff, include the clerical support for Manager of Care coordination and Social Workers in facilitating patient's transitions to the next level of care, Specific Responsibilities and Duties: Care coordination Department: Answers incoming telephone calls to the department. Takes a complete message and forwards call or message to appropriate staff. Assists with concrete transition planning, including ordering supplies, transportation arrangements, DME, faxing/emailing related correspondence to facilities and agencies. Assists with obtaining authorization for post-acute services when required. Assembles and facilitates paperwork for QIO expedited appeals. Maintains department files (paper and electronic). Responsible for sending and receiving department faxes. Distributes census, reports required for Care coordination staff. Orders supplies/equipment, oversees office needs and performs various duties as required. Performs duties as required to support the daily functions of the Care coordination Department. Manage the Hub Support team’s productivity and performance. Train new team members and provide necessary coaching if needed. Escalate insurance authorization delays to payer leadership and or hospital leadership

Requirements

Time Management
Listening skills
Verbal and Written Communication skill
Prioritizing
Organizing
Computer skills
Proficient in the use of a personal computer - including standard office software Word, Excel; experience with basic file and directory management required; experience with spreadsheet and database software and/or mainframe systems preferred.
Proficient in the use of office equipment such as faxes, copiers, scanners.
Demonstrated ability to work with minimal supervision once instructed and proficient in required activities.
Ability to effectively communicate in a verbal and written manner; demonstrate ability to be organized, neat and detail oriented.
Demonstrates a courteous and professional demeanor, team spirit and the ability to work with office staff and all hospital personnel in a collaborative manner.
High School degree required.
Hospital or medical office experience preferred

Nice To Haves

Two years college experience or associate’s degree preferred.
Knowledge of medical terminology preferred.

Responsibilities

Answers incoming telephone calls to the department. Takes a complete message and forwards call or message to appropriate staff.
Assists with concrete transition planning, including ordering supplies, transportation arrangements, DME, faxing/emailing related correspondence to facilities and agencies.
Assists with obtaining authorization for post-acute services when required.
Assembles and facilitates paperwork for QIO expedited appeals.
Maintains department files (paper and electronic).
Responsible for sending and receiving department faxes.
Distributes census, reports required for Care coordination staff.
Orders supplies/equipment, oversees office needs and performs various duties as required.
Performs duties as required to support the daily functions of the Care coordination Department.
Manage the Hub Support team’s productivity and performance.
Train new team members and provide necessary coaching if needed.
Escalate insurance authorization delays to payer leadership and or hospital leadership

Benefits

In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

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