Hub Manager

AIT Worldwide Logistics•Groveport, OH

12d

About The Position

The Hub Manager is accountable for the operational oversight and management, leadership, and direction of the Hub Operation within the Middle Mile Network to provide quality service, customer satisfaction and operational proficiency that ensures growth and profitability goals/objectives are met. The Hub Manager is also responsible for implementation and compliance with company policies and procedures, quality standards, and other applicable regulatory guidelines, with respect to operational, administrative, customer service, and marketing functions for the site. This position will develop relationships and grow internal business in their dedicated region and will conduct business development activities with the assigned AIT Stations within their region.

Requirements

High School Diploma with equivalent combination of work experience (Required) or Bachelor's Degree or equivalent work experience (Preferred)
7+ years Industry Experience - Logistics environment with International and Domestic Experience (Required)
5+ years Supervisory or Managerial Experience (Required)
Proven ability to lead and manage the activities of a diverse workforce. High
Highly proficient in Microsoft Office and similar applications (Outlook, Excel) High
Perform all aspects of HUB operations including customer service, dispatch and freight routing. High
Ability to organize and perform multiple assignments in a high-volume, fast-work environment. High
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management. High

Responsibilities

Lead, direct, and manage all HUB operation functions to ensure that all departments and staff execute service agreements.
Responsible for leading and developing a high performing team ensuring consistently high levels of capability and engagement.
Encourage a growth mindset within the operational and customer service staff.
Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
Ensure directives, rules, and procedures are communicated to all station personnel.
Hub Operations - Research, plan, propose, coordinate, and implement routing adjustments. Make sure cut off times are correct, and routes run properly.
Manage Hub Operations customer service and operational personnel.
Mentoring of staff, conduct regular performance reviews and general overall personnel development.
Responsibility for recruitment, retention, and development of station customer service and operational staff.
Service all existing customers, while marketing AIT’s full range of transportation services to new customers.
Meet company service metric expectations.
Implement and direct quality control program for all operational areas while constantly striving for cost efficiencies and while providing best of class service for our customers.
Responsible for all relevant HUB Operation cost control
Review, revise, and approve all customer and station operational SOPs with the objective of improving quality and efficiencies, while decreasing costs in the day-to-day operation of Station.
Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
Ensure directives, rules, and procedures are communicated to all station personnel.
Support positive trending and obtainment of QMS (Quality Management System) objective goals.
Maximize profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.
Encourage a growth mindset within the operational and customer service staff.
Other duties and responsibilities will be assigned as business demands deem necessary.
Performs other duties as assigned
Complies with all policies and standards

Benefits

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

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