HST Manager

Deloitte•Morristown, NJ

About The Position

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Work you'll do As a Manager in the GPS HST Technology group, you will: Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance Contribute to deliverables and review the work of others for quality and accuracy Demonstrate an understanding of the client environment and overall project scope Collaborate with clients to understand and document business and technical requirements related to SNAP, and TANF, programs Design and implement solutions to address compliance, error reduction, and process optimization in line with federal and state mandates Lead and manage the Design, Development, and Implementation (DDI) phases of Integrated Eligibility projects Apply deep functional and technical knowledge of E&E, including eligibility modules, interface modules, and work requirement modules Ensure successful delivery of large-scale digital transformation projects, driving measurable improvements in program performance Manage stakeholder relationships, facilitate effective communication, and align project objectives with organizational goals The Team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Requirements

Current state public assistance system experience that supports eligibility and benefits determination and case management
Experience implementing at least three or four Integrated Eligibility Systems in different states.
Hands-on expertise in the DDI phase of large-scale projects
Strong knowledge of SNAP, TANF, and Medicaid program requirements
In-depth understanding of eligibility, interface, and work requirement modules within Integrated Eligibility Systems
Demonstrated ability in stakeholder management, strategic planning, and process optimization
Proven track record of delivering multi-million-dollar digital transformation initiatives with significant impact
Bachelor's degree
Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve

Nice To Haves

Ability to manage small-mid size engagements or work streams and multiple team members with confidence

Responsibilities

Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
Contribute to deliverables and review the work of others for quality and accuracy
Demonstrate an understanding of the client environment and overall project scope
Collaborate with clients to understand and document business and technical requirements related to SNAP, and TANF, programs
Design and implement solutions to address compliance, error reduction, and process optimization in line with federal and state mandates
Lead and manage the Design, Development, and Implementation (DDI) phases of Integrated Eligibility projects
Apply deep functional and technical knowledge of E&E, including eligibility modules, interface modules, and work requirement modules
Ensure successful delivery of large-scale digital transformation projects, driving measurable improvements in program performance
Manage stakeholder relationships, facilitate effective communication, and align project objectives with organizational goals