HSS Service Coordinator - Field Based in Central Houston, TX (610 Inner Loop)

UnitedHealth Group•Houston, TX

10h•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. In this HSS Coordinator role, will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. This is a Field Based position with a Home-Based office. Areas: Central Houston, Harris County, TX market within the 610 Loop. If you reside within 30 miles within 610 Inner-Loop, you will enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

High School Diploma/GED (or higher)
Must meet one of the following: 3+ years of experience working with ABD/SSI population within a clinical healthcare role; Associate's degree with 3+ years of clinical experience; Unrestricted LPN/LVN license in the state of TX with 3+ years of clinical experience; CHW certification with 3+ years of clinical experience
Intermediate level of proficiency with Microsoft Office, including Word, Excel, and Outlook
Driver license and access to reliable transportation and the ability to travel up to 75% in this ‘assigned area’ to visit Medicaid members in their homes and/or other settings, including community centers, hospitals, nursing facilities or providers' offices
High speed internet in place of residence
Reside within 30 miles, Central Houston, Inner-Loop 610, TX

Nice To Haves

LVN/LPN License in state of Texas
Previous experience in care coordination or case management within a managed care, health plan setting
Reside within commutable distance of assigned duties
Ability to work on Service Plan
Ability to create, edit, save and send documents, spreadsheets and emails
Lives within 20 miles of zip codes - 77002, 77003, 77004, 77005, 77011, 77012, 77021, 77023, 77025, 77031, 77071, 77074, 77077, 77081, 77401

Responsibilities

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
Visit members in their homes and/or other settings including community centers

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution