HRSN Housing Stability Manager

United Way Of The Columbia-Willamette•Portland, OR

1d•$55,425 - $72,050•Hybrid

About The Position

The HRSN (Health Related Social Needs) Housing Stability Manager position is a full-time position reporting to the Sr. Housing Stability Director and Sr. Housing Manager and will work closely with the full HRSN Housing Stability team. UWCW’s Housing Department is highly committed to supporting efforts to improve housing stability in our region by mobilizing resources that create equitable access to safe, stable and affordable housing opportunities that help build resilient communities for marginalized communities, and families that experience the highest risk of housing instability and homelessness. The HRSN Housing Stability Manager will work collaboratively with United Way of the Columbia-Willamette's team that provides tenancy services, housing and utility assistance through the Health-Related Social Needs program which is a collaboration between Care Oregon, HealthShare and OHA (Oregon Health Authority). The incumbent in this role will be expected to possess a broad knowledge of housing stability and homeless services, having worked with low income, marginalized multi-cultural populations. The HRSN program will provide housing stability resources, tenancy services and advocacy that include rent assistance, eviction prevention, utility assistance, housing navigation, and case management services to OHP members experiencing life transitions that may impact their health and well-being. Must possess excellent communication skills with the ability to deliver trauma informed and person-centered care, while also practicing and applying Housing First modalities in this role. This individual will be responsible for collaborating with an array of stakeholders, culturally specific community-based organizations, Medicaid service providers, and community partners in both local city and state working to execute the Medicaid Waiver 11:15, and members of OHP. Must be well experienced with managing multi-data platforms for case management and service delivery like HMIS, MMIS, and closed looped referral systems. Will be expected to execute activities related to assigned tasks and projects to ensure reliable and efficient achievement of program goals and outcomes. The individual needs to be highly organized, productive, and possess strong time management skills while managing multiple responsibilities. Must be skilled at making informed, timely, and effective decisions, is efficient, reliable, trustworthy with a high level of integrity, self-motivated, and self-directed. The candidate must be experienced at working in a fast-paced environment and needs to be highly responsive while managing multiple responsibilities. Must be able to work independently within a team environment. Providing exceptional customer service is critical to success in this position, helping to create and reflect the values of collaboration and trauma informed service delivery. Some evening and weekend hours might be required from time to time to participate in outreach and engagement events.

Requirements

An Associate or Bachelor’s degree in a related field of study or equivalent work experience.
Minimum 3 years’ experience working in housing and homeless services programs in a fast-paced environment.
Lived experience relevant to this role will be considered with 4 years of relevant project management experience or comparable combination of experience and education
Proven ability to solve problems creatively, efficiently, and effectively.
Excellent analytical skills.
Proven experience and ability to develop, manage, and evaluate program operations and outcomes.
Experience or strong familiarity working with HMIS/Service Point or MMIS and other project and case management software tools, methodologies, and best practices.
Proficient with MS Office, including Word, Excel, PowerPoint, Outlook and project management software.
Closed looped referral systems and case management or program management software platforms
Project performance tracking
Report generation
Exemplary person-centered skills while delivering trauma informed care
Passion for working with people and building relationships while maintaining professional boundaries and demeanor
Strong planning and organization skills
Strong project/time management skills
Ability to organize a variety of tasks, meet deadlines and attend to details.
Excellent writing skills
Attention to details, large and small
Thorough and accurate
Flexible
Critical thinker
Problem-solver
Willingness to learn and grow
Excellent communication skills – both oral and written
Takes initiative, anticipates needs, and works well with minimal supervision
Must display cognitive skills (written and oral communications, logic, judgment, team work, interpersonal, mobility, and manual dexterity)
Highly developed interpersonal skills
Values inclusion, different perspectives, and cultures
Commitment to racial equity as a guiding principle of UWCW’s mission

Nice To Haves

Project Management Professional (PMP) certification is a plus.

Responsibilities

Manage HRSN Program Service Delivery (60%)
Ensure that all services provided are conducted in a timely manner and delivered using trauma informed, person centered care in accordance with the scope of the program.
Measure project performance using appropriate tools and techniques.
Manage relationships with internal and external stakeholders, landlords/property management companies.
Maintain comprehensive project documentation and closed looped referral tracking system.
Act as the point of contact between multiple partner HRSN service providers and participate in strong collaboration with program members.
Responsible for managing a caseload of referrals, provide tenancy service support, potential housing navigation and other services to ensure the improvement of housing stability.
Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, moving assistance, and other housing related services provided in data tracking mechanisms.
Responsible for confirming program eligibility, allowable services, and calculation of benefits and assistance for each member.
Assist in the management of member referrals.
Provide follow-up to telephone and email member inquiries.
Responsible to adhere to and remain in compliance with all program guidelines and requirements related to service delivery.
Data Management, Program Evaluation and Reporting: (30%)
Responsible for timely input of program data into all data platforms used, and internal tracking system.
Assist HRSN Coordinator with tracking payments, and providing follow up related to member, landlord/property managers, and external partner needs.
Participate in the disaggregation of data utilized to identify service gaps, and program improvement recommendations.
Convene with Stakeholders and Partners (10%)
Convene with HRSN (Health Related Social Needs) program stakeholders, internal and external partners to meet program outcomes.
Participate in regular program meetings, trainings, and one on one’s, and provide ongoing feedback and collaboration.