HRIS Coordinator - Dollywood Parks & Resorts - Full Time Year Round

Dollywood Parks & Resorts•Pigeon Forge, TN

42d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a HRIS Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right HRIS Coordinator checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The HRIS Coordinator position is an hourly/non-exempt position in the Human Resources Department. Under general supervision, performs a variety of routine to complex administrative technical and professional work related to administration of Host records for the company. This position will manage various components in multiple HRIS systems in a fast-paced environment. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

High school diploma or equivalent with at least two years office or administrative experience in a high-volume setting required
Proficiently type 40 wpm with ability to compose and structure reports
Proven proficiency in computer software including but not limited to Microsoft Office (Excel, Word, Outlook), ad hoc reporting, and cloud-based software
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with valid TN driver's license and insurance
Must be able to lift up to 25 lbs.

Nice To Haves

Experience with UKG Pro or other HRIS preferred

Responsibilities

Maintain government and company policy compliance with employee files for all Hosts at all Smoky Mountain Country (Dollywood) properties
Expert in HR information systems to include but not limited to:
UKG Pro (Herschend Host Hub)
UKG (Herschend Host Hub) Recruiting and Onboarding
UKG (Herschend Host Hub) Workforce Dimensions timekeeping system
Appointment Plus
Proactively coordinate the complete life cycle of over 3000 Host records from new hire to final separation by working closely with department heads and administrative assistants. This includes but is not limited to building relationships, maintaining regular contact, creating processes and training those involved in events such as new hires, rehires, transfers, promotions, merit increases, clearances, and separations
Complete onboarding functions such as Form I-9, inspecting I-9 documents, E-Verify, and all other required tasks
Activate new hire and rehire Hosts in the Herschend Host Hub, ensuring all Host records are accurately input
Activate and track Contract, J-1, and H2B Visa types
Assist with the new HCMS when it rolls out. Become familiar with the system and assist the teams as needed
Assist with direct deposit enrollments, cancellations, and paycheck questions when Payroll Coordinator is unavailable
Track and follow-up on missing host documents
Assist Payroll Coordinator when needed
Assist with input of performance evaluation data and filing of performance evaluations when needed
Process demographic and employment related records for Hosts
Process all separations and ensure that they are removed from payroll in a timely manner. Move separated Host folders to the assigned file room. Plan mass clearance events with large groups, i.e., college groups, water park closing, H2Bs, and end of season
Assist in tracking Rehire Letter Acceptances/Declines, along with tracking Hosts who need a rehire letter
Assist Benefits with questions regarding Hosts' status and break in service questions
Manage multiple weekly and bi-weekly reports such as TN Separation Notices and exit survey
Oversee and regularly update the training materials related to the position
Maintain strict confidentiality and judgement at all times regarding privileged information
Perform routine office functions
Keep work area clean and safe
Be knowledgeable of and assist with employment functions of all hosts, filling in at the Front Desk as needed
Assist with all HR-sponsored Host events as needed, including evenings and weekends