HRBP Manager

ServiceNow•San Diego, CA

About The Position

What you get to do in this role: Coach managers through performance management situations and provide guidance on best practices. Partner with HR Business Partners to assist with driving and executing initiatives aligned to the BU or Regional Strategy. Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs. Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate. Deliver on specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings, when applicable. Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs. Partner with Employee Relations and Global Employment Law group to drive consistent performance management and design initiatives. Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways. Assist in driving communication and sharing of best practices across the People Partner team to facilitate continuous improvement. Looking at greater process improvements with current Global People processes in place i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes. Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance Collaborate with HRBPs to execute on: Strategic workforce planning Calibration and succession planning Organization design, change management, and culture Leadership and team development Relevant workforce trends which will impact the BU

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Excellent interpersonal, facilitation, communication, presentation and negotiation skills
Ability to form relationships with the business as a known trusted advisor
Ability to manage own time and workload, juggling conflicting priorities
Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
Ability to work effectively under pressure in a fast-paced environment
Possess confidence in handling ambiguous and fluid situations
Good understanding of cultural and geographical differences and practices

Responsibilities

Coach managers through performance management situations and provide guidance on best practices.
Partner with HR Business Partners to assist with driving and executing initiatives aligned to the BU or Regional Strategy.
Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs.
Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate.
Deliver on specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings, when applicable.
Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs.
Partner with Employee Relations and Global Employment Law group to drive consistent performance management and design initiatives.
Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways.
Assist in driving communication and sharing of best practices across the People Partner team to facilitate continuous improvement.
Looking at greater process improvements with current Global People processes in place i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes.
Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement
Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance
Collaborate with HRBPs to execute on: Strategic workforce planning Calibration and succession planning Organization design, change management, and culture Leadership and team development Relevant workforce trends which will impact the BU