HR User Experience (UX) & Communications Intern

External Ocean State Job Lot•North Kingstown, RI

2d•Hybrid

About The Position

The HR User Experience (UX) & Communications Intern role at Ocean State Job Lot (“OSJL” and “Company”) is a paid, full-time, temporary position designed to help students develop a broad knowledge of the Company and build the OSJL brand. Specifically, the role will spearhead a mission-critical project focused on HR Systems User Experience & Content Optimization. The primary goal is to configure, curate, and test internal platforms to improve information accessibility and process efficiency for associates. Unlike a traditional HR role, this internship functions like a Product Design position within a People Operations Development department. This role will be the primary architect of our 'Digital HR Front Door,' transforming a generic landing page into a customized, branded experience for 5,000+ associates.

Requirements

Enrollment in an Associate’s or Bachelor’s degree program is required, with strong academic credentials.
Experience with Web Content Management (e.g., Squarespace, Wix) and software configuration (e.g., permissions, Zapier, Airtable), with the ability to apply basic design principles (branding, image sizing) to digital platforms.
High attention to detail with the ability to audit content for accuracy and act as a beta tester to validate links and functionality.
Proficiency in Microsoft Suite and Google platforms, with the ability to maintain focus on independent research and development projects.
Ability to work a full-time schedule.
Must have reliable transportation to attend program educational experiences at different Company locations.

Responsibilities

Analyze company resources to determine information hierarchy, deciding which content warrants "Prime Real Estate" versus menu placement to effectively guide user attention.
Apply "If/Then" logic to system settings, ensuring permissions and content visibility are correctly configured based on user roles (e.g., Store Leader vs. Associate).
Evaluate the "User Journey" to reorganize pages and workflows, ensuring frequent tasks require the fewest clicks possible.
Apply OSJL Style Guide standards (logos, hex codes) to digital platforms to ensure a professional, consistent brand appearance.
Act as a beta tester to validate all system functionality, links, and buttons before public launch.
Prepare and deliver a final presentation to OSJL executive leadership and ownership at the conclusion of the program, summarizing key projects, insights, and achievements.
Participate in weekly educational programming and development workshops designed to enhance professional skills and industry knowledge.
Attend in-person and virtual events to build relationships across the Company.
Shadow associates to gain an understanding of department roles and assist with projects in furtherance of department objectives.
Acquire an understanding of the business environment, conduct, compliance, and ethics of a retail organization.