HR Training and Development Specialist

OCO • Fulton, NY

2d

About The Position

The HR Training and Development Specialist is a key member of our Human Resources team, helping equip a dedicated workforce of more than 550 employees to deliver services that empower people, support our community, and change lives for the better every day. In this dynamic position, you’ll deliver both in‑person and virtual training, support agency‑wide learning initiatives and compliance programs, and ensure staff have the knowledge and tools they need to excel. You’ll also manage essential administrative and organizational functions that keep our training operations running smoothly—from maintaining records and tracking requirements to preparing materials, coordinating schedules, and supporting special projects. This role is perfect for someone who is an organized multitasker, a confident presenter, a natural collaborator, and someone who enjoys being at the center of a mission-driven agency’s learning and development efforts

Requirements

• Maintains confidentiality regarding Agency, employee, and consumer information.
• Quickly learns the structure and functions of Agency, State, and Federal organizations.
• Possesses thorough knowledge of administrative operations and research/reporting methods.
• Proficient in computer applications including word processing, spreadsheets, graphics, and databases; able to perform continuous keyboard work.
• Extremely organized, able to create efficient systems, multitask, and maintain accuracy and detail.
• Exercises independent judgment, solves problems effectively, and works cooperatively with others.
• Demonstrates professionalism and strong interpersonal skills when working with staff and the public.
• Works effectively on a team; self‑motivated, flexible, and able to self‑monitor assignments.
• Able to manage multiple priorities accurately.
• Holds a valid NYS Driver’s License and has reliable, properly insured transportation.
• Physically able to perform job functions, including lifting 35+ pounds and transporting equipment.
• Associate’s degree in business or a related field; and
• Three years of administrative or project management experience, including experience training, planning, and presenting to groups; or
• Any acceptable combination of education, training, and experience.

Responsibilities

• Conducts training using established curricula including basic CPR/First Aid, Agency new hire Orientation, mandatory compliance training, staff development opportunities, and other workshops as assigned.
• Promotes OCO’s strengths-based philosophy while training, co-teaching, advising portfolios, engaging with staff and supervisors, and assisting with planning and coordinating sessions.
• Assists in curriculum development and updates; maintains lesson plans and objectives; and assists in delivering virtual and in‑person training
• Serves as a certified AHA instructor and supports AHA Training Center operations: manages registrations, coordinates instructors E‑cards, UKG entry, fees, invoices, attendance communication, and supply ordering. Monitors AED program compliance.
• Provides administrative and logistical support for all training activities, including tracking, correspondence, scheduling, and reporting.
• Monitors new hire and annual training requirements; notifies staff of due/overdue items and reports non‑compliance.
• Manages new employee training onboarding: conducts new hire orientation, sets up LMS accounts, communicates training expectations, monitors progress, issues certificates, and records completions in UKG.
• Maintains accurate training records in UKG and prepares compliance reports, records, and statistical summaries.
• Anticipates administrative needs and organizes work to meet upcoming daily, weekly, monthly, and annual priorities.
• Collects and compiles information, documentation, and reports as needed.
• Provides support to staff on software applications and basic troubleshooting.
• Develops professional communication materials such as flyers, newsletters, calendars, and correspondence.
• Interacts with staff, external partners, board members, and the public in a professional manner; supports HR compliance tasks and special projects.
• Manages administrative tasks including correspondence, mailings, billing, data entry, word processing, and filing.
• Maintains procedure documentation; assists with updates to the Training & Performance manual, HR procedures, supervisor manual, and employee handbook.
• Manages and tracks special projects and events; addresses inquiries or routes them to appropriate staff.
• Collaborates with internal and external groups on assigned initiatives and completes special assignments as needed.
• Provides administrative and project support to the HR Director, including managing email workflow, responding to routine items, and flagging priorities.
• Prepares correspondence, reports, forms, and statistical materials; communicates with external partners on behalf of leadership.
• Anticipates the HR Director’s needs to support smooth department operations.

Benefits

• Health, Dental, and Vision Insurance (available to Full-Time staff)
• Paid leave (sick leave, PTO, holidays, etc.)
• 403B Deferred Annuity Retirement Plan
• Term Life Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree