HR Svc Center Coordinator - Temporary

GEODIS Career • Brentwood, TN

9d

About The Position

Human Resource Service Center Coordinator Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks Ensures completion of all new hire onboarding processes Maintains employee files Responds to employee and management inquiries Processes standard reports from a variety of systems Provides first point of contact support to incoming calls/emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems Records caller inquiries, all notes and action steps taken for resolution within the case management platform Maintains customer contact until request is resolved, including providing status updates and resolution Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research Escalates complex inquiries requiring interpretation to supervisor Provides document support by managing incoming and outgoing forms, information, etc. Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue/concern. Escalate to appropriate person for next steps Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/ providing additional information that the customer needs to know Meets key performance measures such as first call resolution, average answer speed and call quality Other duties as required and assigned

Requirements

• Minimum 1-year related experience and/or training
• PC literate to include Microsoft Office products such as Word, Excel and Outlook
• History of punctuality and good attendance.
• Ability to use probing questions to get to the root of a problem
• Excellent interpersonal skills

Nice To Haves

• Case Management application experience
• Interested in sharing knowledge
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
• Adaptable and flexible
• Bilingual Spanish is a plus but not required

Responsibilities

• Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks
• Ensures completion of all new hire onboarding processes
• Maintains employee files
• Responds to employee and management inquiries
• Processes standard reports from a variety of systems
• Provides first point of contact support to incoming calls/emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems
• Records caller inquiries, all notes and action steps taken for resolution within the case management platform
• Maintains customer contact until request is resolved, including providing status updates and resolution
• Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research
• Escalates complex inquiries requiring interpretation to supervisor
• Provides document support by managing incoming and outgoing forms, information, etc.
• Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue/concern. Escalate to appropriate person for next steps
• Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/ providing additional information that the customer needs to know
• Meets key performance measures such as first call resolution, average answer speed and call quality
• Other duties as required and assigned

Benefits

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees