HR Support Representative 3

Lam Research • Tualatin, OR

3d • Hybrid

About The Position

The Global Human Resources Group operates on the understanding that our people are our most valuable assets. They think globally to optimize our workforce, integrate our Core Values into everything we do, and deliver the HR solutions to enhance the employee experience and enable future growth.
The impact you’ll make
You will be a key driver of Lam’s Employee Experience. You will drive a number of HR Lifecycle Initiatives including Onboarding, Offboarding and Human Capital Management transactions, such as Manager Changes, Work Location Changes, etc., during an employees tenure at Lam. You will be particularly focused on the U.S. new hire onboarding experience—ensuring weekly onboarding transactions, communications, and new employee orientation are executed accurately, on time, and with a high level of care. Within the Shared Services team, you will use SuccessFactors (HCM) and ServiceNow (case management) to deliver responsive support to employees and managers, improve process consistency, and apply insights from ServiceNow trends and engagement/lifecycle survey feedback to continuously strengthen Lam’s HR Program Delivery.

Requirements

• Experience in HR Shared Services, HR operations, onboarding, or employee services in a medium-to-large organization.
• Hands-on experience working in an HCM/HRIS—SuccessFactors experience strongly preferred.
• Experience using a case management/ticketing platform (ServiceNow preferred) to provide employee and manager support, track work, and maintain documentation.
• Proven ability to facilitate live sessions and present to groups; comfort delivering weekly New Employee Orientation in person.
• Strong written and presentation communication skills with experience creating and sending high-volume, audience-specific communications (new hires, managers, and cross-functional partners) and presenting in a business environment.
• Demonstrated operational excellence: attention to detail, ability to manage weekly cadence work, prioritize effectively, and meet deadlines in a fast-paced environment.
• Data-driven mindset with experience using qualitative and quantitative inputs (case trends, surveys, metrics) to identify root causes and recommend process improvements.
• Customer service orientation with sound judgment and discretion when handling sensitive employee information.
• Ability to work on-site in Tualatin, Oregon a minimum of two (2) days per week and be present weekly to deliver orientation.
• Key tools: SuccessFactors (HCM), ServiceNow (case management), Microsoft 365 (Outlook/Teams/Excel/PowerPoint).
• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Responsibilities

• Own weekly onboarding operations in a Shared Services model, including new hire setup/transactions and workflow completion in SuccessFactors.
• Manage high-touch communications to new hires, hiring managers, and downstream partners (e.g., Physical Security, Global/Facilities services, Recruiters, HRBPs, COEs), ensuring stakeholders have timely information and clear next steps.
• Facilitate U.S. New Employee Orientation (NEO) on a weekly cadence—presenting live in person and ensuring a consistent, welcoming employee experience.
• Coordinate on-site orientation logistics for sessions hosted in Tualatin, OR and Fremont, CA (from Oregon), including room reservations, calendar invites, attendee rosters, catering orders, materials readiness, and day-of execution.
• Serve as a front-line HR support resource using ServiceNow to intake, triage, and resolve cases; ensure accurate documentation, follow-through, and appropriate escalations to HR partners as needed.
• Provide high-level consultation to employees and managers on HR programs, processes, and initiatives; support HR partners in delivering those programs with consistent messaging and process adherence.
• Use data and feedback (ServiceNow insights, onboarding metrics, engagement/lifecycle surveys) to identify trends and recommend improvements—particularly to pre-boarding and onboarding—working with the team to implement changes and measure outcomes.
• Support continuous improvement and standard work by documenting processes, creating/refreshing templates and communications, and identifying opportunities for automation and enhanced self-service.

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level