HR Specialist (LOA) - Temporary

County of Mecklenburg, NC•Charlotte, NC

2d•$23 - $30

About The Position

Supports county objectives and department initiatives in a Human Resources program. Assists and answers employee questions related to general Human Resources, benefits, payroll, retirement, leaves of absence, and/or applicant flow.

Requirements

Minimum of two years of Human Resources and/or customer service experience and a minimum of one year Payroll experience
Associate's Degree
May require a valid North Carolina or South Carolina Driver's License
Knowledge of Principles and practices of bookkeeping and ability to apply this knowledge in varied work situations.
Knowledge of Rules, regulations, and policies controlling fiscal record keeping.
Knowledge of Modern office practices, procedures, and equipment.
Skills Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Skills Providing information to supervisors, co-workers, and employees by telephone, in written form, e-mail, or in person.
Abilities Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationship; taking responsibility for customer satisfaction and loyalty.
Abilities Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently.
Abilities Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Abilities Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
Abilities Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

High level of confidentiality
Proficient in Microsoft Office programs including Outlook, Excel and Word

Responsibilities

Process, verify and maintain personnel related documentation
Audits personnel action forms; audits pay and reviews dates; keys information into computer
Exercises judgment and works without close supervision
Answers complex, technical questions from employees and/or the public on area of responsibility
Verifies that all paperwork submitted is complete and accurate before processing
Examine employee files to answer inquiries and provide information for personnel actions
Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
Compile and prepare reports and documents pertaining to personnel activities
Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability
Process and review employment applications to evaluate qualifications or eligibility of applicants
Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability
Provide assistance in administering employee benefit programs and worker's compensation plans
Select applicants meeting specified job requirements and refer them to hiring personnel
Inform job applicants of their acceptance or rejection of employment
Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies
Administer and score applicant and employee aptitude, personality, and interest assessment instruments
Monitor and provide oversight and correction for processes related to the area of assignment
Understand and use discretion in applying laws, rules, regulations and policies
Perform problem-solving under the direct supervision of HR management.
Resolving inquiries using policies, procedures, and ERP systems while documenting cases in a case management tool
Partnering with internal teams and HRIS to ensure timely and accurate resolutions
Identifying and implementing process improvements to enhance service delivery
Providing feedback to improve tools, job aids, and standard operating procedures
Assisting team members with navigating self-service and HR technology tools
Staying up-to-date on policy changes to ensure accurate and timely resolutions
Contributing to special projects and serving as a liaison between internal and external stakeholders
Update the Help Desk system with call/transaction specific information and supporting documentation
Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements