HR Specialist, Workforce Solutions - Relocation Services

Amazon • Seattle, WA

1d

About The Position

Shape Amazon's future through our Workforce Solutions - Relocation team! As part
of this dynamic organization, you'll be at the forefront of creating innovative
relocation experiences and developing impactful, yet lightweight global
solutions that are critical to Amazon's growth and customers. In this role,
you'll immerse yourself in every facet of the relocation and assignment
lifecycle. Your contributions will be integral to crafting robust relocation
support and user-friendly products that empower Amazon to excel in attracting
the world's top talent. We're seeking a self-driven professional with strong
communication skills who can deliver high-quality results in our fast-paced
environment.

You will work closely with stakeholders and team leaders to define strategies,
customer experiences, and continuous improvements for our program. This includes
policies (eligibility, benefits, guardrails), vendor performance, contacts and
escalations.

You will contribute to and lead initiatives to eliminate manual work and
leverage automation and AI to deliver continuous improvement opportunities for
our customers. Your ability to balance analytical thinking with practical
execution will help drive improvements in our processes and deliver results for
our customers.

Workforce Solutions (WS) empowers our customers by providing integrated,
people-focused solutions that streamline hiring processes for WW Stores, AWS,
Devices, and Talent Acquisition. As stewards of the employee lifecycle and
experience, we drive initiatives that promote transparency and efficiency in
career mobility, workforce engagement, and operational needs management. We
prioritize customer-centricity by tailoring our capabilities and processes to
align with their preferences and behaviors. Our approach is to start with the
customer's needs and match individuals to the right opportunities through our
services.

Requirements

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• Knowledge of Microsoft Office products and applications
• Experience working within a global company, with multi-country responsibilities
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Nice To Haves

• Experience developing policies and supporting documentation
• Experience demonstrating strong analytical abilities and confidence in the use of data
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Responsibilities

• Support customer inquiries by providing clear, accurate solutions while ensuring customer satisfaction
• Manage complex cases that require advanced policy interpretation, exceptions, and specialized problem-solving
• Oversee assignments from initiation through completion
• Serve as primary point of contact for assignees throughout their assignment lifecycle
• Communicate with business leaders on assignment questions, logistics, and policy matters
• Ideate, propose, and contribute to program enhancements and special projects and serve as subject matter expert for emerging program needs
• Design and implement high-impact solutions, strategies, and mechanisms that improve the employee and stakeholder experience
• Provide subject matter expertise and guidance to internal partners, fostering a culture of continuous learning and curiosity
• Develop communications and change management plans, and coordinate with cross-functional stakeholders on program initiatives

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level