HR Specialist, Ask HR (Bilingual Spanish speaking required)

FirstService Corporation • Plantation, FL

61d • Hybrid

About The Position

Job Overview:

The Human Resource Specialist, Ask HR position provides HR guidance and support to the South Region's associates on a wide range of topics.

The Human Resource Specialist, Ask HR position is a Hybrid position that is four days in the office and one day remote. The office is located in Plantation, Florida.

Bilingual Spanish speaking required.

Requirements

• Must have a High School diploma or its equivalent and one to two years of functional experience in Human Resources, or equivalent combination of education and experience.
• Strong administrative background.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Bilingual a plus.
• Detail oriented, strong organizational and multi-tasking skills.
• Must be highly productive, able to balance competing priorities and meet all established productivity measures.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point, and Outlook. Proficiency researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to adapt to a fast-changing environment
• Excellent problem solving skills
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, problem solving, judgement and decision making abilities.

Responsibilities

• Provide first level of contact service including the ability to communicate information, answer questions and solve problems in easy to understand terms.
• Provide assistance and support for incoming HR inquiries and issues.
• Follow up with customers, provide feedback and see problems through to resolution
• Identify, research and resolve problems.
• Track, route and redirect problems to the correct resources. Properly escalate unresolved queries to the next level of support.
• Respond to all inquiries following company Global Service Standard guidelines.
• Support operation of Ask HR Help desk and serve as focal point for associate concerns.
• Follow-up with our internal customers, provide feedback and see problems through resolution.
• Ensure proper recording, documentation and closure for all inquiries.
• Maintain strict confidentiality of all employee records and information.

Benefits

• As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees