HR Shared Services Specialist

AmTrust Financial Services, Inc.•Cleveland, OH

35d•$22 - $25•Hybrid

About The Position

The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department. This could include inquiries regarding benefit programs including health & welfare, payroll and general HR policies and program support for business groups and employees. General administration includes:

Requirements

Associate degree or equivalent relevant Human Resource Generalist experience.
The ideal candidate will possess strong computer skills, particularly with Excel, and other Microsoft Office suite software.
Must be able to respect the confidential nature of environment.
Strong customer service skills.
This position requires excellent organizational skills, customer service orientation, attention to detail, the highest level of accuracy,
Excellent analytical skills and strong verbal and written communication skills. One must have an ability to maintain confidentiality, multi-task, and work in a fast-paced environment.
Ability to uphold AmTrust core values of excellence, innovation, integrity, responsibility, inclusion, and teamwork.

Nice To Haves

ServiceNow and Workday experience is a plus.

Responsibilities

Responds to employee questions and resolves issues regarding policies, benefits, employment, payroll, PTO, etc. within a timely fashion.
Provides accurate explanation of individual time-off balances, timesheets, benefits, etc. to employees.
Escalates issues as needed to the appropriate partner within HR through ServiceNow.
Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency.
Liaise with each function of HR to resolve employee and manager issues to include: Benefits, Leave of Absence, Compensation, Recruiting, Training, Business Partners, HRIS, and Payroll.
Provides administrative support to all areas of Human Resources.
Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
Provide strong customer service with an empathetic tone.
Prepare, copy, and distribute employee materials.
Assist with special projects as needed.