HR Services Specialist

Weyerhaeuser • Seattle, WA

11h • Hybrid

About The Position

The HR Services Specialist is responsible for delivering high-quality support for routine HR inquiries and transactions. This role requires a basic understanding of HR processes, systems and practices. The Specialist ensures accurate data entry, adherence to service standards, and timely resolution of employee requests and issues. In this role, the Specialist is expected to provide world-class customer service by demonstrating empathy, professionalism, and responsiveness in every interaction. They serve as the first point of contact for employees and are instrumental in shaping the perception of HR services. By actively listening, resolving questions and concerns, and maintaining a service-oriented mindset, the Specialist ensures a frictionless and supportive experience for all employees. The Specialist collaborates with internal team members and may collaborate with HR Centers of Excellence (COEs) to deliver high-quality services that elevate the employee experience. They may also play a key role in identifying inefficiencies that support service delivery enhancements.

Requirements

• 1–2 years of experience in a customer service or HR support role, with a basic understanding of HR processes and employee lifecycle events.
• Proficiency in Core HRIS platforms, including core transaction management.
• Experience working in case and knowledge management systems.
• Strong communication, interpersonal, and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• High attention to detail, commitment to data accuracy, and ability to handle confidential information with integrity and discretion.
• Thoroughness with an ability to multi-task and stay organized in an array of tasks of varying degrees of difficulty and complexity
• Ability to build and nurture relationships across a range of levels, styles and cultures to establish trust within the team and across the company.
• High school diploma or equivalent required

Nice To Haves

• Familiarity with supplier systems (Background Check, Employment Authorization and Verification platforms, Unemployment systems) preferred.
• associate or bachelor’s degree preferred.

Responsibilities

• Respond to HR inquiries and provide accurate, empathetic support to employees in a timely and professional manner according to defined standards.
• Execute employee lifecycle transactions in Core HCM and supplier systems, ensuring accuracy and adherence to established standards and workflows.
• Manage daily tasks and deadlines with attention to detail in a fast-paced environment, maintaining service level expectations.
• Maintain confidentiality and handle sensitive information with discretion, following privacy and data protection standards.
• Collaborate with internal teams (e.g., Payroll, Benefits) to resolve employee inquiries, ensure smooth handoffs, and maintain frictionless employee experience.
• Understand and meet individual performance metrics (SLAs, KPIs).
• Escalate complex or sensitive issues to appropriate team members or supervisors for resolution per defined protocol.
• Contribute to process improvement efforts by identifying inefficiencies, providing feedback, and participating in pilots or testing.
• Participate in training and change initiatives; staying informed of process updates, system enhancements, and adopting new ways of working.

Benefits

• eligible for our annual merit-increase program
• eligible for our Annual Incentive Program, which offers a cash bonus targeting 5%25 of base pay
• coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance
• pre-tax Health Savings Account option which includes a company contribution
• voluntary Long-Term Care
• Employee Assistance Programs
• support personal volunteerism
• sponsor a host of diversity networks
• promote mentoring
• provide training and development opportunities
• 401k plan, which includes a paid company match
• annual contribution equal to 5%25 of your base salary
• 3-weeks of paid vacation to use during your first year of employment
• eleven paid holidays per year, providing a total of 88 holiday hours
• paid parental leave for all full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED