HR Service Rep I

Jefferson Health Plans • Philadelphia, PA

1d

About The Position

HRSC Representative I serves as a point of contact for the Service Now and Genesys Cloud platforms. Provides a high level of service and responds to employee inquiries within a timely manner to ensure a positive employee relations experience.

Requirements

• Must be highly organized, detail-oriented, with superior written and verbal skills
• Ability to work independently and coordinate with multiple groups
• Good judgment and excellent interpersonal and communication skills
• Experience with HR topics including benefits administration
• High level of confidence, integrity, and motivation.
• Must be able to multitask and work well under pressure.
• Must be proactive, responsive, and resourceful.
• Highly flexible and motivated individual with an ability to work independently as well as in a team setting.
• Must consistently demonstrate the highest level of professionalism and discretion.
• Strong interpersonal skills with ability to interact well with all levels of clients, customers, and internal personnel.
• Must be receptive with high regard for customer service. Excellent computer skills in a Microsoft Windows environment.
• Excellent follow up and organizational skills. Good writing and speaking grammar.
• Must exhibit a high level of confidentiality.

Nice To Haves

• Experience with Workday HRIS program a plus

Responsibilities

• Responds to HR tickets within a 24 hour timeframe and closure within 3 business days. Escalates tickets as needed.
• Logs into Genesys Cloud phone system for 8 hours a day and ensures all inquiries are handled with the appropriate response.
• Handle employees with strong employee relations and high-level performance.
• Interact with other HRSC customer service representatives when needed using the HRSC Teams chat.
• Communicates with the HRSC Manager for assistance with high level issues and general guidance.
• Acquires substantial knowledge concerning HRSC policies, programs, and procedures that allow first call resolution in the majority of cases.
• Organizes the fax room when assigned.
• Flexible to deal with issues that arise outside of normal business hours.
• Performs special projects and other duties as assigned.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed