HR Service Delivery Solution Architect

YUM! Brands, Inc. • Louisville, KY

42d • $114,900 - $144,000

About The Position

The HRSD Solutions Architect is responsible for leading the design, implementation, and support of ServiceNow's Human Resources Service Delivery (HRSD) solutions. This role focuses on transforming HR operations through scalable, user-centric digital workflows that enhance employee experience and operational efficiency on the ServiceNow platform.

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent technical training.
• 7+ years of technical experience and 5+ years of experience in ServiceNow development and architecture.
• Proven experience as a Solution Architect in ServiceNow with a focus on HRSD.
• Deep understanding of ServiceNow HRSD modules.
• Proficiency in ServiceNow scripting languages (e.g., JavaScript, GlideScript) to create business rules, UI actions, client scripts, and server scripts.
• Expertise in ServiceNow's integration capabilities such as RESTful APIs, SOAP Web Services, MID Server, Integration Hub, and Outbound REST/SOAP.
• Proficiency in designing scalable, flexible, and sustainable solutions on ServiceNow that meet business needs and are aligned with best practices.
• In-depth knowledge of capabilities and industry trends of managed platforms.
• Effectively communicate technical concepts to both technical and non-technical stakeholders and customers.
• Analyze business requirements and translate them into technical solutions.
• Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
• Provide guidance and mentorship to platform support and development teams.
• Stay current with the latest ServiceNow features, releases, and industry trends.

Nice To Haves

• ServiceNow Certified System Administrator and HRSD Implementation Specialist certifications (preferred).

Responsibilities

• Architect and Design Solutions: Lead the end-to-end architecture of ServiceNow HRSD implementations and projects, including Case and Knowledge Management, Employee Center Pro, NowAssist, Lifecycle Events, and integrations with core HR systems.
• Stakeholder Collaboration: Partner with HR, IT, and business stakeholders to gather requirements, define solutions, and ensure alignment with organizational goals.
• Platform Expertise: Provide deep technical expertise in ServiceNow HRSD modules, staying current with platform capabilities and best practices.
• Governance and Standards: Establish architectural standards, reusable components, and governance frameworks to ensure consistency and scalability.
• Mentorship and Leadership: Guide development teams, review technical designs, and support delivery teams throughout the implementation lifecycle.
• Continuous Improvement: Identify opportunities to optimize and enhance existing HRSD solutions and workflows.
• Application Support: Serve as the primary technical owner for HRSD, ensuring system stability, issue resolution, and overseeing all changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees