HR Service Delivery Representative - Payroll

Wells Fargo • Irving, TX

8d • Hybrid

About The Position

About this role: Wells Fargo is seeking a Human Resources Service Delivery Representative to join the Payroll team as part of Human Resources. In this role, you will: Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group Perform moderately complex administrative, transactional, operational, or customer support tasks Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc. Receive direction from supervisor and escalate non-routine questions Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Requirements

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.

Nice To Haves

• Customer service background; strong verbal and written communication skills
• Previous experience with payroll checks and following detailed instructions
• Advanced Microsoft Excel skills
• Previous employee benefit knowledge
• Knowledge and understanding of Workday
• Outstanding problem solving, investigative, and decision-making skills
• Ability to work in a fast-paced deadline driven environment

Responsibilities

• Support service delivery of HR products and processes across one or more functional areas within HR
• Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc.
• Receive direction from supervisor and escalate non-routine questions
• Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees