HR Service Center Representative

Ergon, Inc

3d•Onsite

About The Position

Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative serves as the primary point of contact for employees and/or managers seeking assistance with a variety of HR-related inquiries and requests. This role involves responding to employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject-matter experts as needed, processing requests, and ensuring HR processes are executed efficiently and in compliance with company policies.

Requirements

Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes.
Experience with HR systems. (SAP/Kronos/SuccessFactors a plus)
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels.
Excellent attention to detail and organizational skills.
Ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and strategic thinking skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
A proactive, team-oriented mindset with a customer-first approach.

Nice To Haves

Experience working with third-party vendors such as DISA, Sterling, or First Advantage isa plus.

Responsibilities

Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management.
Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management.
Respond to employee inquiries regarding HR policies, procedures, and benefits in a timely manner.
Coordinate HR-related training sessions, workshops, and events as needed.
Generate HR reports as requested, utilizing HR systems or other data management tools.
Assist in HR compliance initiatives, including audits, policy updates, and maintaining adherence to legal requirements.
Initiate, monitor, and complete pre-employment background checks and drug screenings for new hires and rehires.
Administer and manage the company's random drug testing program in accordance with established policies and procedures.
Provide support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc.
Contribute to the continuous improvement of HR processes and systems as needed.
Additional responsibilities as the HR Service Center organization expands.