HR (PXT) Analyst - Benefits & Operations

Customers Bank•Malvern, PA

10d•$70,000 - $80,000•Hybrid

About The Position

The PXT Operations Analyst supports the accurate delivery and continuous improvement of employee benefits programs. This role blends hands-on benefits operational execution with foundational data analysis and reporting, helping the People Experience Team (PXT) make data driven, Human Resources decisions and process improvements. The ideal candidate is detail oriented, curious, comfortable working with data, able to translate insights into clear recommendations and eager to grow a career in HR Operations or benefits administration/analytics.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
1-3 years of experience in HR operations, benefits administration, HR analytics or a related role.
Proficiency in Excel including formulas, pivot tables, VLOOKUP/XLOOKUP, and data visualization.
Excellent attention to detail, organization, and problem-solving skills.
Ability to communicate clearly and professionally with TMs and internal partners.
Technology Skills: Workday experience is a plus, along with familiarity using HRIS platforms for reporting and transactions. Microsoft Office Suite. Proficient Excel & Power Point skills are a strongly preferred.

Nice To Haves

Experience with data analysis tools such as Power BI, Tableau, or similar platforms is a plus.
Experience using AI tools such as ChatGPT and Co-Pilot, or similar tools.
Experience supporting HR projects or process improvements is preferred.

Responsibilities

Support the daily operations of employee benefit programs, including health, dental, vision, disability, life insurance, retirement plans, and wellness initiatives.
Process benefit enrollments, terminations, life events, and corrections in Workday.
Provide timely, accurate support to team members (employees) regarding benefits policies and procedures.
Assist with annual open enrollment activities, including system testing, team member communications, and vendor coordination.
Support compliance with ERISA, HIPAA, ACA, COBRA, and other regulatory requirements.
Support the execution of benefits-related projects and ongoing operational initiatives.
Contribute to PXT projects, such as system enhancements, vendor transitions, and process improvements.
Track project timelines, deliverables, and milestones to ensure successful execution.
Collaborate with PXT, Payroll, Finance, and IT to support cross functional initiatives.
Document benefits processes, workflows, and standard operating procedures.
Partner with benefits vendors to resolve issues and maintain accurate data exchange.
Support compliance activities, including required filings, notices, and audits.
Maintain accurate records and ensure adherence to internal controls.
Collect, organize, validate, and analyze benefits and PXT related data from Workday, payroll, and vendor systems.
Use Excel and other data analysis tools to identify patterns, risks, and opportunities for improvement of benefits and PXT processes.
Translate data findings into actionable insights and recommendations for PXT leadership.
Support audits, reconciliations, and data integrity initiatives.