HR Product Manager-Human Capital Systems

Truist • Atlanta, GA

5d • Onsite

About The Position

An experienced, dynamic business leader with a technologist background to take on a HR Technical Product Owner role supporting the creation of dynamic teammate experiences at Truist. This role is expected to optimize experiences/journeys, drive business results, and increase teammate engagement using knowledge and experience from HR operations and various platforms (ServiceNow, Workday, etc.). This role will be responsible for leading Enterprise projects and work-streams through discovery, design, build, test, and deployment activities leveraging agile deployment methodology. Job Description For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in our Atlanta or Charlotte location

Requirements

• BS/BA in Business, Management Information Systems, Computer Science or similar area.
• 7+ years in large-scale technical business analysis and project management.
• Previous experience implementing ServiceNow [HR] Enterprise.
• 3+ years of experience hands on and managing ServiceNow HR configuration, implementation and integrations (including Workday).
• Proven experience in a dynamic product management role overseeing all elements of the product development lifecycle.
• Experience analyzing business/teammate needs and current market trends.
• Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
• Advanced desktop application skills (Excel, PowerPoint) and strong understanding of SaaS solution RFP, implementation, and ongoing management.
• Excellent interpersonal skills to communicate with colleagues and executives alike.
• Hard working, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision.

Nice To Haves

• Relevant consulting experience with a technical background.
• Experience with mergers and acquisitions (M&A) analysis.
• Create and develop innovative solutions addressing client's business requirements in consideration of process design, ServiceNow technical best practice and standards.
• Experience in designing use cases, categorizing requirements, and creating functional and requirement specifications documents.
• Ability to create high-quality presentations, models, and analyses, and other deliverables and present them to clients and upper management.
• Knowledge of Agile, Scrum, Kanban, and Critical Path development and implementation methodologies.
• Experience in Software Development Lifecycles and development languages such as Python and JavaScript.
• Ability to assist in proposal writing for business development opportunities.
• Ability to set, manage and meet expectations and deadlines.

Responsibilities

• Implement and configure ServiceNow solutions while designing and maintaining integrations to/from other platforms (including Workday, SAP SuccessFactors, etc.) .
• Conduct teammate life-cycle and HR specific process workshops (e.g., onboarding/off-boarding, Talent Acquisition, Payroll, Benefits) to obtain functional requirements.
• Establish user journeys and create user stories to support the design and configuration.
• Conduct requirements gathering and sprint design sessions, working with functional/center of expertise stakeholders to document baseline current state.
• Develop detailed implementation plans for deploying capabilities (ServiceNow HR), including establishing key milestones, points of value, and high-level architecture.
• Monitor and identify project issues to mitigate any risk.
• Support and manage the configuration of the application, engage stakeholders to conduct reviews through the joint design sessions.
• Assist with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying into production.
• Responsible for end-to-end vendor management, including maintaining the relationship, support model, roadmap/functional enhancements, and escalating system issues as needed.
• Work with Human Capital Systems, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and ServiceNow solution.
• Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes.
• Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements.
• Stay up to date on new features and capabilities, advise partners in our centers of expertise on new and emerging capabilities.
• Define and document end-to-end system improvements based on analysis to increase the workforce and stakeholder satisfaction with the ServiceNow HR solution. Create and maintain business/technical documentation.
• Responsible for standing up and driving program governance structure and rhythms during the execution of roadmap items.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees