HR & Operations Administrator

Dunkin'•Pittsburgh, PA

9d•Onsite

About The Position

The HR & Operations Administrator provides critical administrative and human resources support to the Support Center, restaurant operations, and executive leadership. This role is split approximately 50% HR administration and 50% Operations/Executive support, serving as a key liaison between corporate leadership. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable handling sensitive and confidential information in a fast-paced, multi-unit restaurant environment.

Requirements

5+ years of progressive HR or administrative experience, preferably within retail, restaurant, or multi-unit QSR environments
Proven ability to manage complex administrative responsibilities and support senior leadership
Strong understanding of HR administrative processes and employee lifecycle support
Exceptional organizational, proofreading, written, and verbal communication skills
Demonstrated ability to anticipate leadership needs and prioritize requests effectively
High level of discretion with confidential and sensitive information
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience creating presentations for leadership
Detail-oriented self-starter with strong time management and multitasking skills
Ability to work independently with minimal supervision and collaborate effectively in a team environment
Professional, friendly demeanor in a fast-paced environment
Valid driver’s license and willingness to travel to restaurant locations occasionally
Associate’s Degree required

Nice To Haves

Bachelor’s Degree preferred
HR coursework or certification a plus

Responsibilities

Perform a wide range of HR administrative and project-related tasks supporting recruitment, onboarding, benefits, compliance, and employee relations
Maintain and file personnel files, HR paperwork, and employee records
Support HRIS administration, including system troubleshooting, password resets, data maintenance, and user support
Collaborate with the HR Director to enroll new hires in benefits, support benefits communication, and maintain ACA compliance
Conduct HR audits across recruitment, onboarding, benefits, compliance, and employee relations to identify process improvement opportunities
Assist with employee relations matters and partner with operations leadership as needed
Process HR paperwork for new stores and support new store openings
Manage birthday and anniversary cards for all employees
Provide direct administrative support to the VP of Operations
Schedule, facilitate, and take minutes during meetings
Manage meeting calendars, agendas, correspondence, and sensitive/confidential communications
Coordinate and support Monthly General Manager meetings in partnership with the VP of Operations
Print, laminate, copy, fax, and scan documents and restaurant signage