HR Manager | Nashville, TN. Hybrid

OnTrac • Nashville, TN

22h • Hybrid

About The Position

OnTrac is hiring an HR Manager to join their dynamic and expanding company. Founded in 1986, OnTrac has become a leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses. The HR Manager supports field operations (Branches/Hubs) by equipping leaders and employees with programs that strengthen performance, engagement, retention, and organizational health. This role serves as a strategic partner to facility leadership, aligning enterprise HR programs with local operational needs and ensuring consistent adoption of updates across Employee Relations, Performance Management, Talent & Succession Planning, Change Management, Labor Planning, and Organizational Development. The HR Manager leads onboarding for key roles, drives data-informed decisions, and ensures employees and managers have clear guidance on policies and processes, elevating the overall employee experience across a multi-site, multi-state footprint.

Requirements

• 5+ years of progressive HR experience in multi-site environments
• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Demonstrated experience supporting 850–1,000 employees across multiple states
• Proven track record in employee relations, performance management, and org development
• Experience with HRIS, Excel, and data visualization tools (e.g., Power BI, Tableau) to support workforce planning, engagement, and retention
• Ability and willingness to travel up to 30% (inter- and out-of-state)

Nice To Haves

• Professional certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) strongly preferred
• Ability to influence and build trust across levels, field leaders, executives, and cross-functional partners, using clear, practical communication tailored to the audience.
• Operate with strong business acumen and sound judgment, applying problem-solving and creativity to complex people topics while aligning HR initiatives to operational outcomes.
• Lead change with credibility, navigating ambiguity and guiding leaders through adoption with structure and follow-through.
• Data-driven and action-oriented, turning people and business metrics into focused insights and measurable improvements.
• Model accountability and integrity, meeting commitments, resolving conflicts constructively, and elevating a culture of respect and performance.

Responsibilities

• Serve as strategic advisor: Partner with facility operations leaders to understand site needs, influence decisions, and align enterprise HR programs with local goals.
• Lead change and core HR cycles: Coach leaders on change management and drive performance management, succession planning, talent selection, and related HR processes.
• Own onboarding for key leaders: Build and manage onboarding plans for General Managers; partner with Talent Acquisition and IT to ensure day-one readiness.
• Strengthen performance and Employee Relations: Guide managers on coaching, counseling, and discipline; lead investigations with clear plans, findings, and risk assessment, escalating to Legal as appropriate.
• Develop talent and careers: Educate and support Individual Development Plans (IDPs) and enable leadership capability building at the site level.
• Boost engagement and retention: Design and deliver programs that improve culture, belonging, and retention in partnership with local leaders.
• Turn data into action: Synthesize people and business metrics to deliver insights and recommendations that optimize the employee experience and outcomes.
• Enable policy clarity and compliance: Interpret policies for managers and employees; recommend implementation decisions and ensure consistent application.
• Stay close to the field: Conduct strategic site visits to assess culture, gather feedback, and implement facility-level initiatives; align labor planning with GMs and recommend adjustments supported by operational and financial data.
• Lead cross-functional HR initiatives: Partner with Total Rewards, Recruiting, Employee Resource Center, and Talent Management to deliver cohesive, enterprise programs.

Benefits

• Medical, Dental, and Vision insurance
• HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees