HR Knowledge and Communications Specialist

Unified Women's Healthcare

About The Position

Unified is a nationwide community of providers, operations specialists, and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities, and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality. The HR Knowledge and Communications Specialist designs and manages a comprehensive knowledge strategy to enhance the teammate experience as well as supports the design, deployment, and administration of operational processes for HR programs and project. This role consolidates HR content into a single, user-friendly repository, ensuring employees, managers, and HR teams have easy access to accurate resources. The position also drives adoption of knowledge platforms, HR process adoption, and promotes self-service to reduce case volume.

Requirements

Bachelor’s degree in Human Resources, Communications, Organizational Development, Business Administration, Information Management or a closely related field. Equivalent practical experience may be considered as substitute for formal education.
4-7 years of experience in one or more of the following:
HR operations, HR service delivery, or employee relations
Knowledge management, content management, or technical documentation
Internal communications, change communications, or change enablement

Nice To Haves

Experience supporting HR service centers, HRIS teams, or shared service models
Background in adult learning, instructional design, or process improvement
Experience marketing internal content with positive employee experience results
Experience with Knowledge Management platforms (i.e., ServiceNow, Confluence, Guru, etc.)
Content governance or review cadence ownership
Metrics related knowledge usage, search effectiveness, or case deflection

Responsibilities

Creates overall knowledge management strategy including defining scope for HR content and categories, identifying knowledge article topics, developing knowledge taxonomy standards, establishing templates and style guides, defining audience segments, and establishing knowledge channels.
Leads the standardization and consolidation of existing HR content across UWH, ensuring consistency while acknowledging UWH population-specific nuances. Reviews and looks across all UWH channels to identify where knowledge and information lives today and determines a go-forward path for a cohesive knowledge strategy.
Reviews, audits, and rationalizes large volumes of knowledge articles to eliminate duplication, outdated guidance, and inconsistent messaging, acting as a project manager to ensure the creation of knowledge articles with SMEs across UWH, reviewing for consistency and adherence to templates.
Partners with HRSS, COEs, HRBPs, and business teams to align terminology, processes, and decision trees across different populations (e.g., enterprise, CCRM, MSO care centers, etc.).
Partners with other areas of HRSS to identify knowledge topics based on case volumes and ensures that there is proper HRSS-facing knowledge articles and employee facing articles to help answer and solve questions.
Translates complex or fragmented HR information into clear, intuitive knowledge content tailored to the needs of various employee audiences.
Establishes governance routines and lifecycle management practices to keep consolidated content current, accurate, and regularly reviewed.
Analyzes knowledge article performance, case drivers, and search behavior to prioritize consolidation efforts and identify where content gaps or inconsistencies remain.
Drives improvements in tagging, metadata, and search optimization to ensure standardized content is easily discoverable and reduces HR case volume.
Supports large-scale HR process or policy changes by coordinating updates across all impacted knowledge areas and ensuring alignment across populations.
Influences stakeholders to adopt consistent content standards and contributes to a culture of knowledge-sharing within HRSS and all of HR.
Champions direct access strategy/drives change management to support looking at knowledge.
Researches, validates, and develops content.
Produces written content consistent with branding and style guidelines.
Supports the design, deployment, and administration of operational processes used to deliver HR programs and projects.
Collaborates with stakeholders to provide the design and documentation of HR programs

Benefits

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
Vacation, personal days, and paid holidays to help you recharge.
401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
Opportunities and resources to support your career growth.

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