HR/Hospitality Services Director

Kisco Senior Living•Denver, CO

8d•$68,000 - $72,000

About The Position

We are hiring a Business Office Manager for our beautiful Balfour Central Park Community located in Denver Colorado. This position provides exemplary leadership to ensure exceptional experiences for residents, families, and associates while fostering a culture of service, safety, and engagement. This role combines oversight of hospitality services with comprehensive human resources responsibilities, including customer service, operations, compliance, employee engagement, and financial management. The director ensures smooth integration of resident-focused services with associate-centric HR practices, achieving operational excellence, satisfaction, and loyalty.

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or a related field.
5+ years of combined experience in customer service, hospitality services, or human resources.
3+ years in a supervisory or leadership role.
Strong leadership and team-building skills with the ability to coach and develop high-performing teams.
Excellent problem-solving and decision-making abilities with a focus on balanced results.
Proficient in technology, including Microsoft Office, HRIS, and custom applications (ADPpreferred).
Ability to manage multiple priorities with composure and professionalism.
Skilled in communication, conflict management, and fostering a diverse, inclusive environment.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.

Responsibilities

Manage resident and family satisfaction, anticipating needs, and driving process improvements.
Oversee smooth and service-oriented front desk operations and ensure accurate records andinformation.
Support the community sales process and collaborate on resident move-in, transfers, and move-outs to create seamless experiences.
Coordinate with other departments to ensure timely and efficient services, focusing on enhancing residents' well-being.
Monitor resident health and safety, report changes in conditions, and facilitate risk management.
Oversee recruitment, onboarding, orientation, and offboarding processes to support a high-performing team
Develop and manage associates’ performance, goal-setting, and professional development.
Address associate relations issues, grievances, and complaints while maintaining compliance with employment laws and company policies.
Coordinate benefits, payroll, and HRIS data management to ensure accurate, timely, and secure operations.
Champion Diversity, Equity, and Inclusion initiatives and associate recognition programs
Responsible for managing associate training.
Motivate and lead a high-performing, service-oriented Customer Service and HR team.
Provide coaching, mentoring, and teambuilding to enhance associate engagement and satisfaction.
Conduct regular meetings with teams to ensure alignment on goals and expectations.
Identify and develop future talent through succession planning.
Manage departmental budgets, balancing financial goals with service quality.
Oversee billing, rent collection, and resolution of resident account discrepancies.
Monitor and manage workers’ compensation claims, risks, and incidents.
Implement continuous improvement strategies to optimize processes and outcomes.
Ensure adherence to regulations, laws, and organizational policies, including associate licensing and community standards.
Maintain accurate administrative files, logs, and records for both residents and associates.
Prepare and submit required reports and documentation to relevant stakeholders.