HR Generalist / Peo Account Manager

CalmHR•Rockville, MD

7d•Remote

About The Position

About us CalmHR is a Maryland based, family-oriented Professional Employer Organization (PEO) with flexibility, empathy, and high expectations! We offer a reimagined, white-glove, concierge service focused on providing a personalized, consultative relationship with organizations across multiple industries - understanding that every business and its needs are unique. We believe that a work environment that is safe and respectful of all individuals is key, and people must feel accepted, respected, and valued in order to bring out the best in them. And we expect the best in you! We offer a competitive compensation and top-class benefits package along with opportunities for continued learning and development. You will be empowered to help our clients with a range of tools, services, and solutions. Job description We are searching for an experienced HR Generalist able to manage all aspects of the client account relationship: HR / employee relations / compliance / payroll / benefits / recruitment & onboarding / training & development / etc. Additionally, candidates must be able to manage multiple client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients. General Information The HR Generalist / Account Manager position is a salaried, exempt, full-time and benefits eligible role. This position is remote or a combination of remote/office-based if you reside in greater Washington, D.C.

Requirements

3 to 5 years of experience in Human Resources
College degree, or combination of education and experience
Minimum of three (3) years non-sales account management experience in PEO, HR Outsourcing, Payroll, Benefits, Staffing, or similar industry
Strong knowledge of payroll and benefits
Strong knowledge of Paylocity
Experience writing / reviewing multi-state Handbooks and policies (e.g. parental leave / PTO / sick & safe leave / remote work)
Advanced proficiency/technology skills in MS Office Suite
Excellent oral and written communication skills with “client-centric” values and work ethic
Strong interpersonal skills
Self-starter
Able to work independently as well as in a team environment
Exceptional organizational skills, with attention to detail
Must strive to exceed expectations
Flexibility to address urgent payroll and HR issues outside standard office hours

Nice To Haves

HRCI, PHR and/or SHRM HR certification credentials
Life and Health producer license
Paylocity experience
PEO experience
Intermediate/Advanced Excel and reporting abilities

Responsibilities

Manage all aspects of the client account relationship; HR / employee relations / compliance / payroll / benefits / recruitment & onboarding / training & development / etc.
Manage client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue.
Work with multiple clients and vendors daily via email, phone and video meetings and provide excellent customer service.
Work with the Benefits Account Team to process and manage benefits as they relate to payroll.
Research and resolve product and service issues from clients and their employees to maintain accurate and timely responses.
Documents information in CRM to track every interaction while utilizing all necessary systems.
Prepare and process payroll batches inclusive of benefit adjustments.
Guide client through HR related issues such as poor employee performance, requests for accommodations, interdepartmental relations issues, suspected drug use, etc.
Provide guidance to clients and their employees regarding product and system offerings.
Ensure compliance with all applicable state and federal regulations and laws as relates to the PEO and ASO agreement, update employee handbooks and HRIS systems.
Maintain knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance.
Research and complete weekly processing reports.
Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions.
Utilize problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management.
Perform special projects as requested by senior management