HR Front Office - Generalist

TRUMPF • Farmington, CT

8d

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? We are seeking a proactive, service‑oriented People Operations Generalist to serve as the front‑line administrator and primary point of contact for HR inquiries and operational processes. This role will manage employee requests, maintain HR knowledge resources, drive process standardization and optimization, and support Global Mobility activities. The ideal candidate is highly organized, customer focused, and comfortable working in a fast‑paced, collaborative environment.

Requirements

• Minimum 1 year experience in HR administration, HR service delivery, or an HR shared service environment.
• Strong customer service orientation and employee‑centric mindset.
• Excellent organizational skills and meticulous attention to detail.
• Strong verbal and written communication skills; able to handle sensitive employee matters professionally and confidentially.
• Team player with high commitment, adaptability, and enthusiasm for process change and continuous improvement.

Nice To Haves

• Experience with HR information systems (Workday preferred) and ticketing systems is a plus.
• Comfortable working with data and producing timely, actionable reports.

Responsibilities

• Serve as the first point of contact for employee HR questions via phone, email and ticketing system; provide timely, accurate and friendly support.
• Manage HR cases end‑to-end using the ticket system and service hotline; ensure SLA adherence and proper case documentation.
• Create and maintain clear, up‑to-date knowledge articles for the HR knowledge base to improve self‑service and reduce repeat inquiries.
• Implement and standardize HR processes across the organization; ensure processes follow company policies and regulatory requirements.
• Analyze, map and optimize HR process flows to increase efficiency and improve employee experience.
• Independently design HR service processes within defined frameworks and escalate improvements as needed.
• Partner with HR Business Partners and cross‑functional teams to provide data, metrics, and reports that support decision‑making and workforce planning.
• Support Global Mobility operations, including visa and immigration coordination, business travel logistics, international assignments, and related employee questions.
• Participate in special HR projects and continuous improvement initiatives as assigned.

Benefits

• Opportunity to work in a global, technology‑driven company with a strong culture of innovation and learning.
• Exposure to cross‑functional HR projects and international mobility processes.
• Competitive salary and benefits package.
• Professional development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees