HR Digital Strategy Manager

Citizens Bank

18h • $158,000 - $200,000 • Hybrid

About The Position

The HR Technology Strategy Manager provides strategic business oversight and business objectives for all technology supporting Human Resources within a financial services organization. This role serves as the primary liaison between HR leadership and enterprise technology teams, ensuring that HR technology investments align with business objectives, regulatory requirements, and enterprise architecture standards.
The role does not operate or administer HR systems; system ownership and delivery remain with IT and platform owners. Instead, this position focuses on strategy, governance, advisory support, and forward-looking capability development across the HR technology landscape.

Requirements

• Bachelor’s degree in Business, Human Resources, Information Systems, or a related field (or equivalent experience).
• 7+ years of experience in HR Business strategy and a solid grounding in digital capability and technical acumen.
• Strong understanding of HR functional domains (e.g., core HCM, talent management, payroll, learning, workforce analytics).
• Experience working in financial services or other highly regulated industries.
• Proven ability to influence across multiple business groups --HR, IT, Risk, Legal, and Compliance.
• Strategic thinking and HR business acumen
• Technology fluency without operational ownership
• Risk-aware decision-making in a regulated environment
• Executive communication and stakeholder alignment
• Influence without direct authority
• Data-Driven Decision Making
• Digital Literacy & Product Mindset
• To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Nice To Haves

• Experience with major HR platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) in a strategic or advisory capacity.
• Familiarity with financial services regulatory and data privacy requirements impacting HR systems.

Responsibilities

• Build and manage a multi-year HR digital strategy and investment roadmap, aligning HR’s transformation priorities with enterprise architecture, mandatory work, and resource capacity constraints.
• Provide business oversight of the HR technology ecosystem, including HCM, talent, payroll, learning, workforce analytics, and employee experience platforms.
• Identify opportunities to improve efficiency, scalability, and compliance through optimized use of existing HR and enterprise technologies.
• Define what “great” looks like for HR digital experiences, leveraging the Citizen’s experience-owner model while bringing consistency, usability standards, and cross-functional alignment.
• Act as the primary point of contact between HR leadership and enterprise IT, architecture, cybersecurity, data, and vendor management teams.
• Act as the single HR business counterpart to the HR Technology team to inform on HR strategy; clarity on business priorities, requirements, sequencing, and expected outcomes.
• Translate HR business objectives and regulatory needs into technology requirements and strategic initiatives.
• Advise HR leaders on optimal approaches to achieving business outcomes using current HR and enterprise technology capabilities.
• Evaluate requests for new HR tools and solutions, recommending reuse, enhancement, or rationalization where appropriate.
• Support development of business cases, investment proposals, and multi-year roadmaps for HR technology initiatives.
• Monitor emerging HR technology trends, vendor offerings, and industry best practices within financial services.
• Assess new capabilities such as AI-enabled talent tools, workforce analytics, automation, and employee experience platforms.
• Provide strategic recommendations on when and how emerging technologies should be piloted or adopted.
• Ensure HR technology initiatives adhere to financial services regulatory requirements, data privacy standards, and information security policies.
• Participate in enterprise governance forums, architecture review boards, and HR/IT steering committees.
• Support vendor risk management, data governance, and lifecycle planning in partnership with IT and compliance teams.
• Define and track OKRs to measure value realization, adoption, efficiency, and employee experience improvement.
• Use data insights to refine digital priorities and optimize investments.
• Provide dashboards and reporting to executive stakeholders on digital transformation progress.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
• Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
• For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level