HR Customer Support Specialist
About The Position
Transform the Construction Industry as our next Application Support Specialist (Viewpoint Solutions)! Are you ready to bridge the gap between complex software and real-world construction success? Trimble is looking for a passionate problem-solver to serve as a primary liaison, resolving critical software issues while making a tangible impact on how global infrastructure is built and maintained. Join a collaborative team where your ideas are rewarded and your professional growth is our priority! About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the direct link between our innovative construction HR Management software and the customers building the world around us, owning the resolution of complex issues and influencing the continuous improvement of our digital product suite.
Requirements
- Proven experience in customer service, HR, project management, or a relevant business discipline.
- High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
- Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
- Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.
Nice To Haves
- Practical experience within the construction industry, specifically in HR or project management.
- Experience managing social support channels, community forums, or creating instructional video content.
- Prior success in a fast-paced customer service or application support environment.
Responsibilities
- Resolve complex customer software issues for industry-leading construction HR and project management solutions.
- Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
- Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
- Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
- Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
