HR Coordinator

Pappas Restaurants, Inc.•Houston, TX

11d

About The Position

The HR Coordinator manages employment eligibility verification (Form I-9) for new hires, ensuring federal compliance by reviewing documents, correcting errors, and coordinating with team members/HR, focusing on accuracy, detail, confidentiality, and strong customer service to prevent legal risks, often involving electronic systems like E-Verify. Essential Job Duties and Responsibilities The primary job duties and responsibilities of this position include but are not limited to: I-9 Develop and maintain strong working relationships with field personnel and business units. Serve as a subject matter expert on I-9 processes, offering guidance and training as needed. Utilize electronic I-9 systems and platforms (e.g., E-Verify, onboarding tools) to manage and resolve service requests. Troubleshoot system issues and escalate complex cases appropriately. Ensure prompt and accurate assignment, tracking, and resolution of I-9-related inquiries. Monitor and manage I-9 reverification timelines for employees with expiring work authorization. Notify employees and field teams of upcoming reverification deadlines and required documentation. Review and process updated I-9 forms in accordance with USCIS guidelines. Maintain accurate records of reverification actions and ensure timely updates in the system. Demonstrate a sense of urgency when addressing business-critical compliance issues. Follow established procedures and internal controls to ensure compliance and data integrity. Recommend process improvements to enhance efficiency and reduce risk. Provide actionable feedback and escalate concerns when appropriate. Maintain consistent and reliable attendance to support team operations and field needs. Employee Engagement & Workplace Experience Support employee engagement initiatives, including birthday celebrations, employee events, and recognition activities Assist HR team with executing internal events and activities Act as a resource for employees by answering general HR-related questions Reception & Front Desk Support Cover reception phones and greet visitors as needed Direct calls and visitors to appropriate departments or personnel Maintain a professional and friendly front-desk presence

Requirements

1–3 years of experience in an HR Coordinator, HR Assistant, or similar role
Hands-on experience with I-9 compliance and employment eligibility verification
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to handle confidential information with discretion
Comfortable interacting with employees at all levels of the organization

Responsibilities

Develop and maintain strong working relationships with field personnel and business units.
Serve as a subject matter expert on I-9 processes, offering guidance and training as needed.
Utilize electronic I-9 systems and platforms (e.g., E-Verify, onboarding tools) to manage and resolve service requests.
Troubleshoot system issues and escalate complex cases appropriately.
Ensure prompt and accurate assignment, tracking, and resolution of I-9-related inquiries.
Monitor and manage I-9 reverification timelines for employees with expiring work authorization.
Notify employees and field teams of upcoming reverification deadlines and required documentation.
Review and process updated I-9 forms in accordance with USCIS guidelines.
Maintain accurate records of reverification actions and ensure timely updates in the system.
Demonstrate a sense of urgency when addressing business-critical compliance issues.
Follow established procedures and internal controls to ensure compliance and data integrity.
Recommend process improvements to enhance efficiency and reduce risk.
Provide actionable feedback and escalate concerns when appropriate.
Maintain consistent and reliable attendance to support team operations and field needs.
Support employee engagement initiatives, including birthday celebrations, employee events, and recognition activities
Assist HR team with executing internal events and activities
Act as a resource for employees by answering general HR-related questions
Cover reception phones and greet visitors as needed
Direct calls and visitors to appropriate departments or personnel
Maintain a professional and friendly front-desk presence