HR Coordinator

Lovisa • Columbus, OH

1d

About The Position

The HR Coordinator provides administrative and operational support across the Human Resources function for a multi-location retail organization. This role serves as a key point of coordination for employee inquiries, HR processes and compliance-related requests, ensuring timely communication, accurate tracking, and consistent follow-through.

Requirements

• Associate’s degree in Human Resources, Business Administration, or related field; or equivalent combination of education and experience.
• 1-2 years of HR administrative experience, preferably in a multi-location or retail environment.
• Experience with HRIS systems (ADP Workforce Now preferred) and ticketing platforms.
• Excellent written and verbal communication skills with ability to interact professionally with all organizational levels.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft office Suite (Word, Excel, Outlook).
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Customer service-oriented mindset with strong follow-through.
• Ability to work independently while partnering closely with HR leadership.

Nice To Haves

• HR certification (SHRM-CP, PHR) or pursuit thereof.
• Bilingual (English/Spanish) strongly preferred given North American operations.
• Knowledge of US employment law and multi-jurisdictional compliance requirements.
• Experience with retail or multi-location operations.

Responsibilities

• Serve as first point of contact for routine HR-related inquiries via email, phone, and ticketing system.
• Support benefits administration activities through document preparation and employee follow-ups.
• Maintain organized electronic HR files in compliance with retention guidelines.
• Support HR communications, announcements, and internal updates.
• Provide administrative support on HR projects and initiatives as needed.
• Track and monitor compliance-related requests, including FMLA, accommodations, and unemployment inquiries.
• Maintain accurate trackers, calendars, and documentation to ensure deadlines and follow-ups are met.
• Coordinate documentation flow between employees, managers, and HR leadership.
• Prepare and send standard communications and templates as directed.
• Ensure confidential handling and secure storage of sensitive employee information.
• Maintain accurate employee records within the HRIS system (e.g., ADP Workforce Now).
• Process employee data updates such as new hires, status changes, and organizational updates.
• Assist with routine audits to identify discrepancies and ensure data integrity.
• Generate standard HR reports and support data cleanup initiatives.
• Assist with onboarding coordination and new hire documentation.
• Monitor HR ticketing system and ensure timely assignment and resolution of requests.
• Categorize and prioritize incoming tickets based on urgency and subject matter.
• Resolve straightforward requests independently and route complex issues appropriately.
• Maintain ticket documentation and ensure proper closure of completed requests.
• Generate reports on ticket volume, response times, and common inquiry themes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree