HR Business Partner - Survey Operations

NORC at the University of Chicago • Wichita, KS

17d • $67,000 - $80,000 • Onsite

About The Position

JOB SUMMARY: NORC at the University of Chicago is seeking an HR Business Partner I to join our NORC People team and provide human resources consultation and support to our survey operations departments. This role will be based onsite in our Wichita, Kansas call center (at least 3 days a week in office.) The HR Business Partner I will align people strategy with l business goals, assist with employee relations, talent acquisition, offboarding, and retention initiatives in a high-volume environment. HR Business Partners act as trusted advisors to our Telephone Survey and Support Operations (TSSO) and Field Operations leaders, driving initiatives like upskilling, coaching managers on feedback, and addressing day‑to‑day and emerging HR needs. DEPARTMENT: NORC People The NORC People department supports NORC's mission and values by collaborating with research, operations, and administrative departments to recruit, develop, and retain top staff. Because NORC is a government contractor, the NORC People team plays a large role ensuring that all staff information and systems remain secure and that our organization is fully compliant with our policies. NORC People is responsible for talent acquisition, hiring, benefits administration, employee relations matters, and performance evaluation programs to ensure our organization is maintaining compliance while keeping employees’ best interests in mind.

Requirements

• Bachelor's degree in Human Resources, Business, or a related field required.
• 3 years of previous HR experience, preferably in HR Business Partner roles.
• Strong understanding of HR laws, regulations, and best practices.
• Proven success in talent acquisition, employee relations, and offboarding.
• Exceptional interpersonal and communication skills.
• Strong business acumen.
• Strong analytical and problem-solving skills.
• Ability to adapt, change quickly, and succeed in a rapidly changing, ambiguous environment.
• Ability to build strong relationships at all levels.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Experience working at a call center or high volume hiring environment.
• Experience working with ADP and ATS programs/systems.
• HR Certifications, such as PHR and SHRM-CP.

Responsibilities

• Talent & Workforce Support Partner with Telephone Survey and Support Operations (TSSO) and Field Operations leaders nationwide to support workforce planning and high-volume hiring needs.
• Assist in developing and executing recruitment strategies, including sourcing, candidate engagement, and utilization of tools such as PageUp (ATS), career sites, referrals, community outreach, and targeted advertising.
• Support onboarding, offboarding, and internal mobility initiatives to ensure a positive employee experience and alignment with operational goals and budget guidelines.
• Manager Partnership & Employee Relations Serve as a trusted advisor to managers, providing guidance on performance management, employee relations, policy interpretation, and employment law to ensure fairness and consistency.
• Coach leaders on delivering effective feedback, addressing HR matters, and strengthening team engagement and retention.
• Build strong relationships with operational leaders to understand business priorities and deliver proactive, practical HR solutions.
• HR Collaboration & Compliance Partner with HR Centers of Excellence (COEs) to implement integrated people solutions across talent acquisition, development, and compliance.
• Ensure HR practices align with organizational policies, legal requirements, and government contractor compliance standards.
• Culture Exemplify NORC culture and values.
• Actively develop and foster a positive employee relations climate, high employee engagement, team effectiveness and integration, and employer of choice status.
• Actively participate in department leadership meetings and strategy sessions.
• Identify, communicate and problem-solve employee relations issues.
• In coordination with other HR Business Partners and Generalists, assist managers and supervisors with record keeping and documentation on employee relations issues and corrective action steps in disciplinary issues.
• Provide training and communication on HR programs, benefits and processes.

Benefits

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level