HR Business Partner & Program Manager

Samsung•Los Angeles, CA

5d•$125,000 - $145,000

About The Position

Samsung Electronics is a global leader in technology and innovation, with a wide range of products and services that are used by millions of people around the world. The North America Service Business division of Samsung has developed several products including Samsung Art Store, Samsung TV Plus, Samsung Gaming, Samsung News and Samsung Ads. Samsung Ads is a proprietary ad platform that leverages unique first party TV data to help brands connect to their audience as they explore content across desktop, mobile, tablets, and our Connected TVs. The Samsung Ads Platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory. As streaming expands consumer options and access to premium content, Samsung TV Plus, Samsung’s free ad-supported TV (FAST) and on-demand (AVOD) service, has seen remarkable growth. Now with 88 million monthly active users and an over 50% increase in global viewership YoY, Samsung TV Plus’ audience scale and engagement make it the #1 app in the U.S. on the #1 TV brand. The HR Business Partner & Program Manager role within the North America Service Business division involves liaising with the HR Business Partner team as well as the HR Centers of Excellence (COEs) and the broader organization to lead and execute programs and processes necessary to the align business unit. This role will serve as a trusted advisor, addressing complex employee relations issues such as performance coaching, behavioral concerns, conflict resolution, and leadership consultation.

Requirements

Bachelor's Degree with a minimum of 5 years of relevant experience.
Experience managing complex projects.
Strong attention to details, listening skills, influencing style and proactive solutions are essential for success.
Experience conducing investigations and managing complex cases.
Demonstrated ability to interact with team members at all levels.

Nice To Haves

PHR/SPHR certification preferred.

Responsibilities

Lead the execution of cyclical HR programs and diverse projects related to human capital and organizational initiatives.
Oversee project lifecycle, from initiation (scope/goals) to execution, ensuring delivery.
Develop project plans, manage resources, budgets, timelines, and monitor progress.
Maintain comprehensive project documentation and status reports.
Conduct and review internal investigations, including performance issues and workplace conduct matters.
Provide guidance on company policies, employment laws, and best practices to ensure compliance and fair treatment.
Maintain thorough documentation of cases, investigations, and corrective actions.
Partner with HR Business Partners, Employment Practices, Compliance, Legal, and Centers of Excellence to implement effective solutions.
Identify trends in employee relations and drive process improvements.