HR Benefits Coordinator

LLNL•Livermore, CA

9d•$33 - $40•Hybrid

About The Position

We have an opening for an HR Benefits Coordinator. Under limited supervision, you will provide a full range of moderately difficult administrative duties, requiring flexibility, tact, customer service, and use of discretion with sensitive information. This position is in the Benefits Office. In this role you will Answer telephone calls, independently answer Service Now inquiries, greet customers, answer benefits questions to resolve problems regarding benefits eligibility and service; review, prioritize and disseminate incoming mail. Enter data of benefits forms as needed. Provide information to employees and retirees on applicable policies, state laws, and procedures affecting LLNS Health and Welfare and retirement plans. Research issues/escalations and refer to other benefits team members when appropriate. Process a wide variety of benefit transactions for employees involving all LLNS group insurance plans to ensure compliance with group insurance summary plan descriptions and retirement plan documents. Prepare and maintain a variety of benefits procedure manuals. Provide support for LLNS extended leave programs and absence management. Log and retrieve data by accessing a variety of computer platforms with specialized software. Gather information from various sources, compile data and prepare complex reports and presentations Perform other duties as assigned.

Requirements

Ability to secure and maintain a U.S. DOE L-level security which requires U.S. citizenship.
Experience with electronic payroll/personnel computer systems, including data entry and retrieval.
Strong customer service, communication, written, and interpersonal skills necessary to interact with customers, peers, and all levels of management, including independent coordination of multiple tasks using tact, mature judgement, flexibility, and discretion.
Ability to interpret policies and procedures related to functional responsibilities.
Ability to make recommendations for process improvements.
Ability to work independently and as a team member with limited task definition.
Intermediate computer skills and experience with the Microsoft Office Suite, Entrust, or Adobe Acrobat, and ability to learn new software quickly.
Maintain schedule flexibility and excellent attendance.
Experience compiling, tracking and monitoring data and results.
Intermediate computer skills and experience using Microsoft Office Suite, Outlook, calendaring.

Responsibilities

Answer telephone calls, independently answer Service Now inquiries, greet customers, answer benefits questions to resolve problems regarding benefits eligibility and service
Review, prioritize and disseminate incoming mail
Enter data of benefits forms as needed
Provide information to employees and retirees on applicable policies, state laws, and procedures affecting LLNS Health and Welfare and retirement plans
Research issues/escalations and refer to other benefits team members when appropriate
Process a wide variety of benefit transactions for employees involving all LLNS group insurance plans to ensure compliance with group insurance summary plan descriptions and retirement plan documents
Prepare and maintain a variety of benefits procedure manuals
Provide support for LLNS extended leave programs and absence management
Log and retrieve data by accessing a variety of computer platforms with specialized software
Gather information from various sources, compile data and prepare complex reports and presentations
Perform other duties as assigned