HR Assistant (Remote)

Aston Carter•Austin, TX

1d•$21 - $21•Remote

About The Position

Join a dynamic team that strives to be Earth’s Best Employer by providing exceptional HR services globally. As part of the My HR Live Support team, you will make a significant impact by delivering best-in-class Leave of Absence, Disability, and HR services. You will work closely with employees across the US, EMEA, Canada, and LATAM, partnering with various HR departments to deliver a world-class employee experience.

Requirements

Experience in HR and customer service, with a focus on phone and chat interactions.
Strong communication skills and the ability to demonstrate empathy.
Research skills to find answers and information effectively.
Ability to manage confidential and sensitive employee information.

Nice To Haves

Experience dealing with customers and using empathy skills.
Proven ability to adapt to changing workloads in a fast-paced environment.
Capability to analyze, problem-solve, organize, and manage multiple priorities.

Responsibilities

Take ownership of employee contacts, ensuring resolution with a high degree of problem-solving and customer focus.
Receive and resolve inquiries via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related inquiries.
Resolve inquiries by referring to documentation such as FAQs and standard operating procedures, escalating when necessary.
Build trust through empathetic, personalized conversations, adapting case management plans to meet employees' changing needs.
Respond to issues arising during leave events, ensuring proper communication and documentation.
Use judgment and critical thinking to balance process adherence with employees' needs in analyzing disability, leave, and accommodation requests.
Consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.