HR Assistant - Remote

Aston Carter

1d•$21 - $21•Remote

About The Position

Join our dynamic team as an HR Assistant, where every day is an opportunity to make a difference. We are committed to looking for talented, bright, and driven individuals to join our My HR Live Support team. As part of our organization, you will deliver exceptional Leave of Absence, Disability, and other HR services to employees, applicants, and candidates globally. You will provide accurate, consistent, and timely responses to inquiries through various contact channels, ensuring a world-class employee experience.

Requirements

Experience in human resources, customer service or call center experience.
Proficiency in Microsoft Office and strong computer skills.
Experience with phones and chat platforms.
Strong communication skills and the ability to demonstrate empathy.
Research skills to find answers and information.

Nice To Haves

Experience dealing with customers and exceptional use of empathy skills.
Proven ability to adjust to changing workloads and manage customer contacts in a fast-paced environment.
Ability to manage confidential and sensitive employee information, adhering to strict data privacy policies.
Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities.

Responsibilities

Take ownership of employee contacts, ensuring each is accepted and resolved with a high degree of problem-solving and customer focus.
Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and related inquiries, including case intake and general policy questions.
Refer to available documentation such as FAQs and standard operating procedures to resolve inquiries holistically, escalating when necessary.
Build customer trust through empathetic, personalized conversations, adjusting the case management plan to each employee’s changing needs.
Respond to employee-impacting issues during leave events, ensuring appropriate communication and documentation occur.
Use high judgment and critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.
Consult and collaborate consistently with partner teams to resolve cross-functional issues and update policies.