HR and IT Analyst (Analyst II)

City of The Dalles • The Dalles, OR

16h • $75,934 - $93,389 • Onsite

About The Position

The City of The Dalles is expanding the Human Resources Department with an exciting new opportunity to work in a cross-functional role supporting City operations. Discover Your Future in The Dalles, Oregon as an HR & IT Analyst! The City of The Dalles Department of Human Resources is seeking a qualified and service-oriented HR & IT Analyst to support both Human Resources and Information Technology functions across the City. This position plays a critical role in providing a wide range of services, including end-user IT services, cybersecurity program support, training program development and delivery, recruitment program administration, and regulatory requirements compliance. Please Note - This recruitment may be used to fill future positions. Who is Our Ideal Candidate? We are looking to hire a team player with a wide range of experience supporting Human Resources and IT functions. Our ideal candidate will be experienced at troubleshooting and solving end user IT issues and may have a background that includes a combination of IT support and business systems analysis. Our ideal candidate will also have experience developing and delivering training for diverse audiences, including technical and non-technical staff, while administering and supporting a wide range of HR programs and operations. We are looking for someone with excellent organizational and communications skills who can plan, prioritize and complete work under dynamic conditions. We desire an effective leader with outstanding customer service skills, a high level of adaptability, who actively seeks and implements feedback and prioritizes collaboration, partnership, initiative and follow through. We recognize this combination of skills and experience may be hard to find. We are willing to provide some paid on-the-job training for a top candidate who meets the minimum qualifications to round out the necessary skill set ! SOME UPCOMING KEY PROJECTS AND RESPONSIBILITIES FOR THIS ROLE: Supporting continued Microsoft 365 rollout through user support, testing, policy development, and training development and delivery, including helping City staff learn to use MS Teams, MS Planner, OneDrive, and other functionality Assisting with IT Asset Management Program development and administration Developing and administering an enhanced Citywide Cybersecurity training program Developing and administering a new Citywide employee onboarding program Supporting upcoming labor negotiations through research, report development, analysis, and other activities Supporting a non-represented classification and compensation study Development of a New Employee Safety Orientation program in collaboration with the City Safety Officer Development of a City Wellness Program Supporting the Recruitment Program through administration, process improvement development and implementation, and development of enhanced recruitment and outreach strategies Supporting development and implementation of a Labor Management Committee Administration of benefits for new, existing, or exiting employees This is exciting work that will have big impacts for City of the Dalles – our employees and the community we serve! This position will play a vital role in helping the organization successfully implement many upcoming changes.

Requirements

• Experience providing one or more of the following: a) end-user IT support, including training and support sessions for end users; b) conducting software and hardware testing according to organizational best practices; c) cybersecurity program administration or support; b) developing or delivering training programs; c) recruitment program development or administration; d) benefits administration; e) leading or supporting labor relations efforts, including labor negotiations; f) conducting classification and compensation analysis; g) human resources compliance program administration
• Experience leading or supporting organization activities through one or more of the following: a) research, data collection, compilation and analysis; b) developing comprehensive recommendations, reports and communication; c) developing benchmarks and metrics to measure and implement strategic interventions and organizational objectives; d) developing data-informed recommendations and implementing changes to programs, policies, and procedures
• Experience analyzing, interpreting, explaining, and applying relevant laws, regulations, ordinances, policies, and procedures to diverse audiences.
• Experience delivering timely, quality customer service, including conducting research, sharing information, and responding to questions or service requests from a variety of audiences (including the public, elected officials, external public agencies and jurisdictions, other Departments, and various organizations, committees, community groups, and/or labor representatives).
• Ability to plan, develop, implement, administer, track, analyze, and refine training and recruitment programs to meet a variety of regulations, requirements and business needs.
• Ability to provide guidance on system use, business processes, and methods for correcting errors and problems; provide functional assistance with updating and maintaining system data; contribute to adherence to critical operating guidelines and established business processes.
• Knowledge of principles, tools, and techniques for project planning and management and sound business communication, and ability to perform responsibilities with a high degree of independence.
• Experience using standard office software and organization specific software.
• Valid Driver's License
• Must Pass a Criminal Background Check
• High School Graduate or Equivalent
• Must be at least 18 Years Old at Time of Hire

Nice To Haves

• Bachelor's Degree in Human Resources, Information Technology, Information Systems, Public Administration, Business Administration, or a related field.
• Preferred certifications: SHRM-CP IPMA-HR CompTIA-Security 1+ year experience providing front-line end-user IT support to diverse audiences for agency hardware, software, and enterprise systems
• Experience troubleshooting and resolving IT issues, escalating as appropriate and ensuring timely service delivery
• Experience assisting with hardware and software testing, including system upgrades, patches, and new technology deployments
• Experience participating in User Acceptance Testing as a member of the IT team, documenting findings, risks, and recommendations
• Experience developing and maintaining IT documentation, user guides and standard operating procedures
• Experience with Learning Management Systems (LMS) and Applicant Tracking Systems (ATS)
• Knowledge of HRIS platforms and IT service management tools used in government agencies
• Experience providing HR administration in any or all of the following areas: Recruitment, Training, Labor Relations, Organizational Development, Classification and Compensation, Benefits Administration, FMLA/OFLA Administration
• Experience developing and implementing change management, training, communications, and/or IT project plans
• Experience working in the public sector
• Written and/or Oral Spanish language proficiency

Responsibilities

• Supporting continued Microsoft 365 rollout through user support, testing, policy development, and training development and delivery, including helping City staff learn to use MS Teams, MS Planner, OneDrive, and other functionality
• Assisting with IT Asset Management Program development and administration
• Developing and administering an enhanced Citywide Cybersecurity training program
• Developing and administering a new Citywide employee onboarding program
• Supporting upcoming labor negotiations through research, report development, analysis, and other activities
• Supporting a non-represented classification and compensation study
• Development of a New Employee Safety Orientation program in collaboration with the City Safety Officer
• Development of a City Wellness Program
• Supporting the Recruitment Program through administration, process improvement development and implementation, and development of enhanced recruitment and outreach strategies
• Supporting development and implementation of a Labor Management Committee
• Administration of benefits for new, existing, or exiting employees

Benefits

• Medical
• Dental
• Vision
• FSA
• Long-Term Disability AD/D
• Employee Assistance Program
• Retirement contributions start after one year - all paid by the City at 13.5% of base wage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED