Human Resources and Customer Service Coordinator

International Paper • Marysville, OH

5h • Onsite

About The Position

This HR and CS Coordinator position supports local leadership and employees in HR-related matters. It is a non-exempt, salaried full-time role, reporting to the Complex Manager and based in Marysville, OH. The coordinator will also provide HR support to 6 small blend sites in other states, requiring some travel (<10%). Key responsibilities include coordinating selection processes, managing new hire orientation and onboarding, maintaining HR files, handling HR-related questions, managing HRIS and timekeeping data, processing unemployment claims, and acting as a liaison for employee concerns. Additionally, the role involves customer service tasks such as taking customer orders and communicating with customers regarding order status, quotations, and other inquiries.

Requirements

• Minimum of three years’ general administrative human resources and customer service experience.
• Working knowledge of federal and state employment laws.
• A high level of diplomacy, tact, and judgment as well as an upbeat and positive attitude.
• Ability to surface issues and handle sensitive and confidential information in an efficient and professional manner.
• Superior organizational skills with a high quality of accuracy and attention to detail in both written and verbal communications.
• Ability to learn new skills quickly, work and be flexible with deadlines, solve problems effectively, and handle multiple priorities.
• Ability to be proactive and self-directed while working professionally in a team environment to resolve issues and meet deadlines.
• Demonstrated high level of proficiency in Microsoft Windows environment with an emphasis on Word, Outlook, PowerPoint and Excel.
• Demonstrated ability to learn new platforms quickly.

Nice To Haves

• College degree in Human Resources or related field desirable.
• Experience with Oracle strongly desired.
• Prior work experience in a multi-shift manufacturing environment preferred.

Responsibilities

• Support local leadership and employees in HR-related matters.
• Provide HR support to 6 small blend sites in other states, with some travel to the remote locations as needed (<10%).
• Coordinate selection processes for hourly and salaried positions, including posting with and outreach to local Workforce Development and other organizations; communicate with authorized staffing agencies; source, screen, and correspond with applicants; conduct pre-employment assessments and reference checks; maintain all recruiting files.
• Coordinate orientation and onboarding activities for new hires.
• Maintain the accuracy and security of all HR-related files in accordance with the records retention policy including employee personnel files and medical records.
• Maintain logs for disciplinary action, training, etc.
• Handle/triage HR-related questions.
• Possess or quickly obtain thorough knowledge of local pay practices, pay levels, and job groups.
• Manage HRIS and timekeeping data to maintain accuracy and integrity.
• Ensure hourly employees are coded accurately by job classification, jobs performed, shift, and department assignment.
• Develop working knowledge of local pay practices, pay levels and benefits for hourly and salaried employees.
• Process all unemployment claims; participate in any appeal hearings or other activities related to unemployment claims.
• Surface employee concerns and improvement ideas; recommend solutions as appropriate; act as a liaison between employees, facility managers, HR leadership, and company or community resources in maintaining a positive work environment.
• Take customer orders from accounts managers or directly.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.

Benefits

• Health plans including medical, dental, life insurance, short-term and long-term disability insurance
• Flexible spending accounts
• 401(k)
• Company-funded retirement contributions
• Paid time off
• Education and development (including tuition reimbursement)
• Student loan repayment assistance
• Voluntary benefits including insurance for home, auto, vision and pets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees