Human Resources and Customer Service Coordinator

International Paper•Marysville, OH

3h•$55,000 - $69,000•Onsite

About The Position

Support local leadership and employees in HR-related matters. This is a non-exempt position, reporting to the Complex Manager. The position is based in Marysville, OH and provides HR support to 6 small blend sites in other states, with some travel to the remote locations as needed (<10%). Coordinate selection processes for hourly and salaried positions, including posting with and outreach to local Workforce Development and other organizations; communicate with authorized staffing agencies; source, screen, and correspond with applicants; conduct pre-employment assessments and reference checks; maintain all recruiting files. Coordinate orientation and onboarding activities for new hires. Maintain the accuracy and security of all HR-related files in accordance with the records retention policy including employee personnel files and medical records. Maintain logs for disciplinary action, training, etc. Handle/triage HR-related questions. Possess or quickly obtain thorough knowledge of local pay practices, pay levels, and job groups. Manage HRIS and timekeeping data to maintain accuracy and integrity. Ensure hourly employees are coded accurately by job classification, jobs performed, shift, and department assignment. Develop working knowledge of local pay practices, pay levels and benefits for hourly and salaried employees. Process all unemployment claims; participate in any appeal hearings or other activities related to unemployment claims. Surface employee concerns and improvement ideas; recommend solutions as appropriate; act as a liaison between employees, facility managers, HR leadership, and company or community resources in maintaining a positive work environment. Take customer orders from accounts managers or directly. Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.

Requirements

Minimum of three years’ general administrative human resources and customer service experience.
Working knowledge of federal and state employment laws.
A high level of diplomacy, tact, and judgment as well as an upbeat and positive attitude.
Ability to surface issues and handle sensitive and confidential information in an efficient and professional manner.
Superior organizational skills with a high quality of accuracy and attention to detail in both written and verbal communications.
Ability to learn new skills quickly, work and be flexible with deadlines, solve problems effectively, and handle multiple priorities.
Ability to be proactive and self-directed while working professionally in a team environment to resolve issues and meet deadlines.
Demonstrated high level of proficiency in Microsoft Windows environment with an emphasis on Word, Outlook, PowerPoint and Excel. Demonstrated ability to learn new platforms quickly.

Nice To Haves

College degree in Human Resources or related field desirable.
Experience with Oracle strongly desired.
Prior work experience in a multi-shift manufacturing environment preferred.

Responsibilities

Support local leadership and employees in HR-related matters.
Coordinate selection processes for hourly and salaried positions.
Coordinate orientation and onboarding activities for new hires.
Maintain the accuracy and security of all HR-related files.
Maintain logs for disciplinary action, training, etc.
Handle/triage HR-related questions.
Manage HRIS and timekeeping data to maintain accuracy and integrity.
Process all unemployment claims; participate in any appeal hearings or other activities related to unemployment claims.
Surface employee concerns and improvement ideas; recommend solutions as appropriate; act as a liaison between employees, facility managers, HR leadership, and company or community resources in maintaining a positive work environment.
Take customer orders from accounts managers or directly.
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.