HQ Guest Operations

The Nashville Tour Company•Nashville, TN

35d•$15•Onsite

About The Position

We are looking for outgoing, reliable, and customer-focused team members to join our HQ Guest Operations Team. This role is responsible for creating an exceptional guest experience while supporting daily operations across our headquarters stations, including front desk check-in, retail sales, and guest assistance. HQ Guest Operations team members are often the first impression of our company, so we are looking for individuals who enjoy interacting with people, thrive in a fast-paced environment, and take pride in providing outstanding hospitality.

Requirements

Must be 21 years or older
Valid Driver’s License and reliable transportation
Ability to lift up to 30 lbs
Strong verbal communication skills
Customer service or hospitality experience preferred
Professional, polite, and well-spoken
Ability to work in a fast-paced, team-oriented environment
Must maintain strong attendance and punctuality

Nice To Haves

Friendly and welcoming personality
Strong communication skills
Positive attitude and team mindset
Reliable and responsible
Self-motivated and hardworking
Professional and adaptable

Responsibilities

Welcome and assist guests arriving at HQ locations
Check guests in for tours and verify age and identification when required
Answer guest questions and provide helpful information about tours and services
Assist guests with reservations, payments, and walk-in bookings
Process transactions and retail merchandise sales through the POS system
Maintain organized, clean, and well-stocked workstations
Communicate with drivers, team members, and management regarding guest updates and operational needs
Support guest flow, tour preparation, and station setup
Help maintain a fun, safe, and welcoming environment for all guests
Assist with end-of-shift duties including POS balancing when assigned