HPC Hardware Break-fix Technician, Irvine, Ca Onsite

Hewlett Packard Enterprise•Irvine, CA

8d•Onsite

About The Position

Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Break-fix Technician, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. You will play a critical role in implementing and maintaining high-performance computing (HPC) systems that are essential to our business operations. We are looking for a self-motivated problem-solver with the desire to constantly learn! In this role, located in Irvine, CA, you will be supporting HPE HPC Systems at one of HPE’s mission-critical customer's sites. Reporting daily and working physically at the customer's site, from 8AM - 5PM. You will be part of the customer's HPE site team. In this role you will be responsible for logging, addressing and resolving hardware issues. You will own and see the repair case through to resolution. For this you will also be working closely with the site team, the customer and remote HPE teams. It is vital that you are familiar with server repairs, troubleshooting hardware and are willing to learn and grow! Routine daily work will include; opening, updating and the monitoring of cases; along with daily Break fix hardware repair, and part replacement work across the customers’ systems.

Requirements

Experience with hardware repairs and part replacements.
Must be a self-starter who is able to work independently, without supervision, and within a team environment.
Strong problem solving and self-management skills with attention to detail.
Ability to work in a multi-technology environment and collaborate across teams.
Ability to communicate and collaborate with team members and peers.
Ability to prioritize tasks and effectively communicate verbally and in writing.
Strong desire to learn and improve.
3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.

Nice To Haves

Previous experience in HPC (High Performance Computing) or other large-scale systems/datacenter experience is a plus.
Experience in large-scale data center environments and/or High Performance Computing (HPC) experience is a plus.

Responsibilities

Report daily to, and physically work at, the Customer’s Site.
Creates and owns service tickets, via Salesforce, updates and drives the case through closure.
Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues.
Troubleshoots and repairs identified hardware issues with focus on responsiveness and communication.
Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion.
Participate as part of a team and maintain a good relationship with team members and customers.
Occasional travel for training is required.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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