HP Indigo Field Service Engineer
About The Position
Customer Support & Relationship Management Maintain exceptional customer satisfaction by identifying technical needs, clarifying requirements, and delivering timely resolutions. Manage customer‑relation issues with professionalism, escalating concerns as needed to ensure proper follow‑through. Support a diverse range of customer environments, including standard and specialized systems. Participate in structured ramp‑up training to build deep technical knowledge of Indigo systems. Collaborate with cross‑functional teams to drive process improvements aligned with global service standards. Ensure compliance with safety protocols, data confidentiality requirements, and operational policies. Manage daily service activities with minimal supervision, applying sound judgment and technical expertise. Your work directly supports production uptime, print quality, and customer success. Complexity The role includes moderately complex technical assignments requiring strong diagnostics ability, independent problem‑solving, and a balance of technical and customer-facing skills. Disclaimer This job description outlines the general responsibilities and qualifications for the role and is not exhaustive. Duties and requirements may evolve based on business needs. Salary The pay range for this position is $28.85 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Requirements
- High School Diploma, GED, technical certification, or equivalent hands‑on training.
- Electrical, mechanical, and electronic troubleshooting
- Electromechanics & automation
- Field service management
- Test equipment use
- Preventive maintenance
- Safety standards & EHS
- System commissioning and installation
- Operating system fundamentals
- Customer relationship management
- Effective communication
- Process improvement
- Learning agility & digital fluency
- Results orientation
- Ability to teach and coach operators
- Comfort working with hand tools and industrial systems
Responsibilities
- Maintain exceptional customer satisfaction by identifying technical needs, clarifying requirements, and delivering timely resolutions.
- Manage customer‑relation issues with professionalism, escalating concerns as needed to ensure proper follow‑through.
- Support a diverse range of customer environments, including standard and specialized systems.
- Participate in structured ramp‑up training to build deep technical knowledge of Indigo systems.
- Collaborate with cross‑functional teams to drive process improvements aligned with global service standards.
- Ensure compliance with safety protocols, data confidentiality requirements, and operational policies.
- Manage daily service activities with minimal supervision, applying sound judgment and technical expertise.
- Support production uptime, print quality, and customer success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
