HP Field Operations Manager

2020 Companies•Richmond, VA

11d•Remote

About The Position

The Field Operations Manager plays a crucial role in ensuring the smooth operation of field activities. This position requires a combination of strategic thinking, strong leadership skills, and meticulous attention to detail. The Field Operations Manager is responsible for staffing, scheduling, compliance, and performance metrics to drive operational excellence and support the achievement of business objectives. By providing guidance, support, and compliance tracking, the Field Operations Manager helps to streamline processes, enhance productivity, and ensure alignment with retailer and internal standards. This role requires effective communication, collaboration, and problem-solving skills to address challenges and drive continuous improvement in field operations. The FOM serves as a key point of contact between field teams, management, and other stakeholders, fostering a culture of accountability, teamwork, and excellence in execution.

Requirements

High school diploma or equivalent required; Business degree preferred
3-5 years of retail or sales experience required
Demonstrate ethical and professional standards in a business environment
Demonstrate good judgment and initiative, make decisions and problem solve
Able to work autonomously with excellent time management and strong organizational skills
Excellent verbal and written communication and interpersonal skills
Positive attitude, willingness to learn, and ability to work flexible hours including evenings and weekends
Must be able to travel throughout the Region

Responsibilities

Facilitate the staffing and onboarding process for their assigned region(s)
Create a welcoming new hire experience and ensure completion of required training
Collaborate with the training team to ensure adherence to the new hire onboarding path
Creating & Auditing Team Schedules and Shift Compliance
Develop and maintain team schedules, ensuring adequate coverage and alignment with business needs
Conduct regular audits of shift compliance to ensure adherence to established schedules and standards
Ensure field team compliance with retailer standards and internal performance metrics
Provide support for ASM/RSM activities, such as store visits, training sessions, and other needs
Effectively provide direction, training, and guidance while ensuring retention of the team
Attend meetings and conference calls as required in and out of the region as needed
Travel to store locations within a region (as needed)
Ensure adherence to all company policies and procedures
Perform all other duties as assigned
Performance Management
Staffing Rates & 90-day Turnover
Schedule/Visit Compliance
External/Internal Compliance
Efficient handling of administrative tasks